troubleshooting Question

USB - The system cannot find the file specified

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jgutmanFlag for United States of America asked on
StorageWindows Server 2008Acronis
4 Comments1 Solution5279 ViewsLast Modified:
My client is running a Windows 2008 standard OS.  We have several 1TB USB external drives attached for backup.  (We're using Acronis v10, but I don't think that's relevant).  The last drive (Toshiba) was installed on 19 December, and after installing Acronis' "Snapapi.setup" driver updater, all was well.....for about 4 days.....

Now, EVERY time I try to run the backup, it fails with the message, "The system cannot find the file specified."

More info:  I don't think this is an Acronis issue....
1.  When I go into the Disk Management mmc, I see the USB listed as "unknown / uniitialized"  A box comes up saying, "You must initialize the disk".  Attempting to initialize the disk also results in the "The system cannot find the file specified" error.
2. Strangely, the drive is listed in My Computer, but is still showing files I have tried to delete.
3.  Trying to Format the drive results in nothing happening.
4.  For the first 4 days, I *did* notice that every time the backup ran, Windows displayed the message, "installing new drivers" for the USB drive.

I've seen this issue bouncing around Google for Vista, but have not been able to find an answer yet.

Please help!  :)


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