troubleshooting Question

Explorer context menu has 'Save As' option which doesn't work

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chrisfixit asked on
Microsoft OfficeWindows 7
26 Comments1 Solution334 ViewsLast Modified:
My neighbour has a laptop running Windows 7 HP with Office 2007.

Unlike my similar setup,  if she right-clicks on an Office document , for instance an Office 2003 .doc, she gets a 'Save As' option which allows her to save it as a .docm or .docx .. except that it doesn't work giving an error saying "unable to save, converter failed".

I don't have this option on my laptop running the same software - so my question is.. should she have this option but has another problem causing the error, or should the save as option not be there?
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