• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 319
  • Last Modified:

Explorer context menu has 'Save As' option which doesn't work

My neighbour has a laptop running Windows 7 HP with Office 2007.

Unlike my similar setup,  if she right-clicks on an Office document , for instance an Office 2003 .doc, she gets a 'Save As' option which allows her to save it as a .docm or .docx .. except that it doesn't work giving an error saying "unable to save, converter failed".

I don't have this option on my laptop running the same software - so my question is.. should she have this option but has another problem causing the error, or should the save as option not be there?
0
chrisfixit
Asked:
chrisfixit
  • 9
  • 7
  • 4
  • +2
1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
I don't entirely understand.

If she in NOT in Excel but somewhere else (Explorer), there is no Right-Click -> Save As, at least not on my machine. If she IS in Excel, then one uses the Office Button to do a Save As. I don't see a Right-Click -> Save As option in Excel either.

So if she is using Office Button -> Save As, and it gives an error, then perhaps Office is not installed either properly or completely. You could try doing an Office Repair (Office Diagnostics).

I am using Office 2007 Pro on Windows 7 Professional and am not experiencing any Save As problems.
... Thinkpads_User
0
 
nordtorpCommented:
Try to update her Office Suite with all updates available.

http://office.microsoft.com/officeupdate
0
 
chrisfixitAuthor Commented:
No, that is what is strange... A Word document on the desktop, for instance, has a context menu 'Save As"

option.

All updates are installed.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
John HurstBusiness Consultant (Owner)Commented:
Some is indeed strange. I do not have any Save As option using Right-Click on any machine I have (XP, WIndows 7, etc). I have not seen that either. So I am not sure what has gone wrong with your neighbour's machine. I would sure check it for malware at this point. ... Thinkpads_User
0
 
nordtorpCommented:
I think she gets this because she have Compatibility pack for Office installed, am I correct?
0
 
arixsinCommented:
That's what it is. I have office 2003 with the compatibility pack. If I right click on a .docx file, I can choose "save as" and pick a format I want. Cool feature actually.  I would reinstall the compatibility pack to fix the problem.
0
 
John HurstBusiness Consultant (Owner)Commented:
If she has Office 2007, she probably does not need a compatability pack installed. I save a document as .docx and still have no option to Save As outside of Word (Word closed down). Inside of these apps, all is well.   ... Thinkpads_User
0
 
nordtorpCommented:
Could it be that she had Office 2003 and have upgraded. Maybe she had the compatibility pack installed earlier and the upgraded didn't delete the old settings?
0
 
chrisfixitAuthor Commented:
No, it's a new laptop and i installed 2007 for her - there was no previous version.
0
 
arixsinCommented:
I just checked on a Win7 machine with Office 2007 and it does not have this option.  If you have Office 2007, what is the point?
0
 
nordtorpCommented:
Try this to see if you find out anything more:

1. Start > Run... > regedit
2. Navigate to HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\
See if you find Save As, or anything that might remind you this. When you select those keys, does it give more information in some way by the values?
0
 
senadCommented:
There is no such option in W7 with Office 2007 installed.
So that option should not be there.
0
 
chrisfixitAuthor Commented:
OK, I attach screen shots showing the context menu 'Save As'  and the second shows the resultant save box giving the option to save the document sas a DOCM or DOCX from the drop-down.

She also says this has both been working on this laptop until recently and still works on her Office PC running XOP/SP3 Office 2007.

One further point 0 the Office 2007 Greek Language pack is installed to allow proofing in Greek.
sa1.jpg
0
 
chrisfixitAuthor Commented:
and..
0
 
chrisfixitAuthor Commented:
oops here...
sa2.jpg
0
 
nordtorpCommented:
I know we have asked but check once more if she has something called

Microsoft Office Compatibility Pack or Compatibility Pack for the 2007 Office system on her system.

http://support.microsoft.com/kb/923505

If she want to have the function, but it does not work, try downloading and installing it again.
0
 
chrisfixitAuthor Commented:
here is the relevant installed program list .. no sign of compatibility pack..
a.jpg
0
 
nordtorpCommented:
What about on on C for Compatibility?
0
 
chrisfixitAuthor Commented:
Right Mea Culpa, I'm an idiot :-)

Yes the Compatibilty Pack for Office 2007 is installed (no idea why) but she says the 'Save As ' function was working .. she should know, she is a translator and uses Word professionally , so I have no reason to doubt her.
0
 
nordtorpCommented:
It should work also. Try a repair if that is available, if not, download it again and install, as I have stated earlier in my posts.
0
 
John HurstBusiness Consultant (Owner)Commented:
I went back to my XP Pro machine that has Office 2003 Pro installed. I elected to re-install the Office 2007 Compatibility Pack and the option outside of Office to right click and Save As appeared. It works and it appears to be a function of the Compatability Pack itself.

On my Windows 7 Pro machine that has Office 2007 Pro installed, I have not installed the Compatability Pack (there is just no reason to) and the option outside of Office to click and Save As simply does not exist on my setup.

I would be inclined to say that your neighbour should probably move on and give up this particular function on Windows 7.  ... Thinkpads_User
0
 
nordtorpCommented:
I have Windows 7 and Office 2010 Beta. I installed the compatibility pack and got the option for save as in my menu.

I tried it out and it work as intended. Both ways .doc <> .docx.

If your neighbour really need this context menu item run a repair of the compatibility pack and she would be good to go. If she don't want it uninstall the pack.
0
 
senadCommented:
You do not install office 2007 compatibility pack on office 2007 !
That's just for prior editions.
Right clicking an Office 2003 document (example on desktop) within W7 using
office 2007 does not give you 'save as' option.That option should not be there.
Unless you have perhaps 2 versions of office running on one machine.
0
 
nordtorpCommented:
senad, could you please make some more comments on why I should not install Office 2007 compatibility pack with that Office version?

I cannot see to many good things about the 'save as' menu item, but that was not the topic in this question.

The question were if the item should be there or not, the answer would depend on what you have installed. If you have the compatibility pack installed it should be there. If you don't have it, it should not be there. As far as you don't have any other programs installed that gives this option.
0
 
senadCommented:
:nordtorp read :thinkpads_use last comment.
0
 
senadCommented:
That compatibility pack is used to open, edit, and save documents, workbooks, and presentations in the file formats new to Microsoft Office Word, Excel, and PowerPoint 2007.
So why should you install it on a 2007 version ?
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

  • 9
  • 7
  • 4
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now