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Unalble to browse Internet with IE nor Firefox

Posted on 2009-12-27
Medium Priority
Last Modified: 2012-05-08
Wife had fallen to an email that indicated a friend had a comment on a picture on her facebook page. Immediately InternetSecurity 2010 started popping up. I was able to remove this offender.

Taskmanager was disabled, but I've fixed that

Malwarebytes found and cleaned several types of problems; adware.starware, hijack.wallpaper, hijack.diplayprperties.

However, I am still battling two issues;
1. Popup window labeled Symantec Email Proxy, "Symantec Email Proxy cannot scan your email messages because your network is not properly configured."
2. Can't browse the interenet.

Ipconfig /all indicates I'm getting an address. I can ping www.yahoo.com. Two things occur that are odd. There is an audible ding when the ping has hit the far end, then the command window displays the four lines indicating successful reach to the far end. The other odd item I notice is the characters following yahoo.com.

Looking for assistance for either or both my problems. Thanks.

Question by:jh11
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LVL 22

Assisted Solution

by:Jakob Digranes
Jakob Digranes earned 164 total points
ID: 26128518
check for Proxy settings in Internet Explorer (Tools - options - connections) / Firefox (tools - options/preferences - advanced - network)

and then download and install SuperAntiSpyWare, update and run scan
run malvarebytes in safe mode (Press F8 during boot)
run SuperAntiSpyware in safe mode
Run all scans in normal mode until they both come up without infections - this might take 5 - 6 scans

Author Comment

ID: 26128551
No proxy settings set in either browser.

I'll attempt scans in safe mode. It'll take a good bit of time, however.
LVL 22

Accepted Solution

optoma earned 336 total points
ID: 26128763
Those funny characters tell you that winsock is messed up.
Try winsock fix http://www.softpedia.com/progDownload/WinSockFix-Download-15337.html

You may have to uninstall and reinstall Symantec and run winsock fix before and after.

>>>>>Create a System Restore Point first

Author Comment

ID: 26129647

Optoma, looks like I'm half way there. Winsockfix did the trick for browsing. IE isn't working, but Firefox is.

jakob di, picked up SuperAntiSpyware and ran it after Mlawarebytes. It picked up a few more cookies.

Next, I will endeavor to upgrade IE and hopefully it will operate without issue. I'll report back on Monday.
LVL 22

Assisted Solution

optoma earned 336 total points
ID: 26129715
Symantec may have to be reinstalled.
Also try resetting IE settings if upgrade has issue.
(Lsp fix maybe required)

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