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Problem connecting Vista notebook to wireless router

Posted on 2009-12-27
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My new Linksys WRT160N works fine with an older XP notebook and several new devices, but when I try to connect using my HP pavilion notebook (Vista) I am asked to "enter credentials": my user name, password, and logon domain.  I have user name and password, but I don't have logon domain.  I have tried every suggestion on the internet message boards (primarily setting up the connection manually) as well as the three suggestions listed for a very similar question on this website (though I never found anything about IEEE authentication to disable), and nothing changes this "Enter Credentials" prompt.  I spent a couple hours on the phone with Linksys tech support as well, and he decided it was something wrong with the driver for my wireless in the notebook.  I downloaded an update for that.  No luck.  
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Question by:LVP
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by:John Hurst
ID: 26128929
Has your Vista laptop been on a domain? And then taken off?

Otherwise, a router may ask for a host name, but not normally a domain name (any router of the many, many that I have worked with).

So given that you have tried a new wireless driver update, the next step to me would be to do a hard reset of your new router to factory specifications and then try your Vista laptop after that.

I used Vista for 18 months on wireless with several routers (usually commercial grade) and nary an issue.
... Thinkpads_User
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by:LVP
ID: 26129007
I restarted the router and was able to make an unsecured connection with the laptop, but could not open explorer.  The diagnostic suggested the firewall was the problem so I turned it off temporarily.  That works! - but now I have an unsecured router connection with no firewall.  That can't be good!  How do I now set the security and then find the passkey to sign on with the other devices?  
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John Hurst earned 2000 total points
ID: 26129056
With respect to the router, since it has been reset (you did do a hard, factory reset, right), then you go to the router setup screen (log into the router) and set the security in the router. Document that, and then you should be able to log in wirelessly to it.

With respect to your firewall, you should not have to turn off the firewall, but at least leave it off until you sort out the problems. Since it is a router, it provides basic NAT-based firewall capabilities to protect you in the short term while you work. Do not go to any dodgy sites.

With respect to Vista, in Network Properties, and in Network settings, there is a list of general network options. In general, those options can be relaxed as seems sensible when you review them. I am working in Windows 7 just now, but those settings are there and I have use them.

Finally, you have an N router, and there is the possibility that your Vista Wireless network card may not be fully compatible. I would leave that until you run out of all options
... Thinkpads_User
 
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by:LVP
ID: 26129072
OK - I think this is worked out.  I've restarted my modem, router, and computers a few times, used another computer to log on to the IP address for the linksys router to set the security to WEP and get the network security key. Then I set the laptop wireless encryption to WEP (the security on the laptop connection is set to "no authentication" because WEP is not an option) and put in the network security key.  I turned the firewall back on and it seems to work now.  Thank you for your help.
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by:John Hurst
ID: 26129382
Thank you and I hope all goes well. ... Thinkpads_User
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