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Error in Windows 7 during install

I have software that I've sent out for year.  It has its own installation. The installation basically copies files to C:\Program Files\XXX and updates the Registryand Start menu.

One user under Windows 7 can't install. He gets "An error occured during the move data process  - 113". I suspect that he can't write to C:\Program Files. In fact, I asked him to try creating a folder there and he couldn't. However, he says he has Administrator rights.

What should I have him do?
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DickStone
Asked:
DickStone
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4 Solutions
 
leakim971PluritechnicianCommented:
Hello DickStone,

Ask him to run the installation by right clicking on the install file and choose "Run as administrator"

Regards.
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beanrodCommented:
Agreed with Leakim971 sometime you have to hold the shift key to get run as admin to show up or right click into the properties of the file and go to the compatability tab
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John HurstBusiness Consultant (Owner)Commented:
Try asking the user to disable User Access Control (temporarily) and see if that works. Also, programs in Windows 7 (or Vista) may have to install in Program Files (X86), so your software may need to recognize that. ... Thinkpads_User
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DickStoneAuthor Commented:
How do disable User Access Controls?
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John HurstBusiness Consultant (Owner)Commented:
Go to Control Panel -> User Account and click on Change User Account Control settings. I used the word Access where I should have used the word Account. ... Thinkpads_User
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senadCommented:
Which version of Windows 7 is he trying to install it on ?
If he is trying to do that on W7 x64 ,he will fail.
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senadCommented:
When installing software in Windows, what does "An error occurred during the move data process - ###" mean?

A "move data process" error generally indicates a problem with installing or updating a program in Windows. The three-digit number after the dash (represented by the three #s in the title) can vary, but some common ones are 106, 113, 115, 119, and 132.

This error can indicate a number of different problems:

    * You may have two installations running at the same time. Click OK in the error message dialog box to cancel the current installation and revert to the original.

    * Your computer may be out of hard drive space. Compare how much space you have available with how much space the program needs to be installed properly.

    * You may have too many files in your TEMP directory; delete or move all unnecessary files.

    * The file system on your computer may be corrupt. To fix this, run the ScanDisk utility on your hard drive. Set ScanDisk to perform a thorough scan on both the system and data files.

    * The CD, downloaded file, floppy disk, or other media you are using to install the program may be corrupt or damaged. Try looking for scratches or smudges on the CD, downloading the program again, running ScanDisk on the floppy disk, or getting a new copy of the CD or floppy disk.

    * You may have an older version of the program installed on the computer, with file permissions set so the new version can't update it. In that case, try uninstalling the older version first, and then installing the newer version. You may also need administrative rights to install the program.
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senadCommented:
Also during installation, disable any antivirus applications running on your computer. Some antivirus applications prevent installers from accessing important files required for installation. Once the software is installed, you should enable the antivirus applications again.
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DickStoneAuthor Commented:
Why won't installations on W7 x64 work? Is there a way around it?
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senadCommented:
Location : C:\Program Files is reserved for x64 applications in W7 x64
There is no way around it.
x32 applications go in : C:\Program Files (x86)
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DickStoneAuthor Commented:
I'm actually using InstallShield that comes with MS C++ V06. I've attached the setup file.
Copy-of-setup.txt
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John HurstBusiness Consultant (Owner)Commented:
"Why won't installations on W7 x64 work? Is there a way around it?"

Your software and your compiler need to be compliant at least with 64-bit. There is by now a lot of software that will not ever work on Vista 64-bit or Windows 7 64-bit.  The rest of it either is 32-bit that is compliant and goes (as noted by myself and others here) in PRF (X86), or it is true 64-bit that goes in plain Program Files.  ... Thinkpads_User
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senadCommented:
Customized setup for W7 x64 will require modifications to your install script.
Also,you should check registry keys locations.
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leakim971PluritechnicianCommented:
Thanks for the points!
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