I have software that I've sent out for year. It has its own installation. The installation basically copies files to C:\Program Files\XXX and updates the Registryand Start menu.
One user under Windows 7 can't install. He gets "An error occured during the move data process - 113". I suspect that he can't write to C:\Program Files. In fact, I asked him to try creating a folder there and he couldn't. However, he says he has Administrator rights.
What should I have him do?