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Crystal Reports Application Server 9.0 Issue

Posted on 2009-12-28
Medium Priority
Last Modified: 2012-05-08
I am attempting to troubleshoot an error with CR RAS 9.0. I have virtualized a Windows 2003 R2 server, CR RAS is installed and working correctly on the server I am attempting to virtualize, however when I create my virtualized instance, the CR RAS service will not start. I have attempted to uninstall and reinstall the application to no avail. I receive an Error 1920, service failed to start. Will CR RAS 9.0 run in a virtual environment?

Question by:mstraley
LVL 16

Expert Comment

ID: 26170965
I thought I remember reading somewhere that 9 was not able to go virtual. But I can not give the documentation for it. In the mean time, make sure that all the correct permissions are granted in the virtual instance. You may have to do some management within the OPS user on the server itself to ensure that each instance runs correctly. But permissions is generally the main reason why services do not start.

Accepted Solution

mstraley earned 0 total points
ID: 26171076
I was able to correct the issue and get the service to run. It had to do with the way CR RAS runs. I had to uninstall the application then remove every registry entry left behind by the uninstall process. Once this was done I was able to install the CR RAS server application and start it.

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