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Vista stays at Welcome screen

A friend of mine has brought her laptop to me. Dell, running Vista Basic.

After it asks the password it stays stuck on the welcome screen and doesn't actually load up properly.

As soon as she left it with me I was able to start it up properly, so I ran CCleaner, I ran Malwarebytes. All OK. I tried to install MS's safety.live, but stopped at the point of installing the scanner tools. I tries system restore and it has a problem and brings up the "0x80070005" error.  However when choosing the restore data it had 25th (Xmas day!) there was a Windows update. She also said it was running very slowly on Friday.

She also has Norton 360 installed.

I have Googled the error message (adn looked on E-E) and I reckon the problem is all related to the Windows update on Friday.

I am now unable to boot it normally, just sticks on the Welcome screen but it will go into Safe mode.

I have run Vista Repair from the original DVD, but it had no effect.

All suggestions welcomed

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gerlis
Asked:
gerlis
1 Solution
 
Jackie ManCommented:
You need to download a Vista Recovery Disk or use your Vista Setup Disk to start your PC and launch a command prompt via the Vista Recovery Disk to run sfc /scannow from C:\Windows\System32

URL: http://www.vistax64.com/general-discussion/146356-download-vista-recovery-console.html

Besides, can you try to go back to a much earlier restore point (of course, you need to properly backup your data first)?
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koreansuperCommented:
Vista has an issues regarding on update especially on the first generation of Vista. your friend's laptop may have first generation of vista which has been installed. this is the tips when you do update on first generation vista.

1. when you want to update, make sure there is no other programs that running except for anti virus.
2. when you update, please choose the option on manually basis. DO NOT put automatic. there are many cases on updating the window vista, the laptop is hang up until forever.
3. choose the recommended update first, instead of unrecommended one.
 
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gerlisAuthor Commented:
jackieman: Thanks, currently running sfc scannow from command prompt from Safe Mode start-up.  Good point re: an earlier restore! She has a full backup of all data (went out only last week to buy herself an external HD)

koreansuper: thanks, too, if I manage to restore this machine I will check this out
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gerlisAuthor Commented:
The sfc /scannow at first worked!  Went straight into Windows normally after I had run it and a re-boot.

Then did a re-boot... back to the same problem. I have tried sfc /scannow again but no joy.

About to do a System Restore (from Safe Mode) to an earlier date as you suggested...
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gerlisAuthor Commented:
System Restore failed and said that it didn't work properly (words to that effect) with error "0x80070005"

I suspect that it may be something to do with a Windows update problem or a component related to it?
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Jackie ManCommented:
How do you run the System Restore?

You need to use a Vista Recovery Disk or use your Vista Setup Disk to start your PC and launch System Restore.
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gerlisAuthor Commented:
Yep, that's how I've been doing it.

Now, however, interestingly by doing a Google on "Vista stays at Welcome screen" this is apparently a fairly common problem, but no definitive cure (that I can find as yet).

One post ina forum said that by doing a Ctrl-Alt-Del as the welcome screen is waiting and doing nothing is a workaround. So I did this then selected Task Manager and bingo! it goes into Vista normally!

Some other posts also inmply it may be a hardware/driver error, so I am going to run the internal Dell h/w diagnotics.
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nordtorpCommented:
Maybe you could try to change the welcome screen to see if that solves the problem?

I don't have Vista at my machine, but it should be something like this:
1. Start > Control Panel
2. Click User Accounts
3. Click "Change the way users log on or off"
4. Uncheck "Use the Welcome Screen"
5. Apply Options

Change it by regedit:
Navigate to "HKLM\Software\Microsoft\Windows\CurrentVersion\Po licies\System"
Create a REG_DWORD called "HideFastUserSwitching"
Set the value to 0 for Off, 1 for On
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gerlisAuthor Commented:
nordtorp: Not a bad idea. Currently I have managed to kick off a MS Safety.live full scan and clean up/tune up. This is running now and will take while.

I also still want to do a hardware check.

I'll report back!
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gerlisAuthor Commented:
So I have done a full Safelty.ive and hardware check. All OK

Removed the password and another unnecesaary acocunt so that the machine should go straight into Windows in the main account.

Still staying at the Welcome screen, but always able to bypass it by simply doing ctrl-Alt-Del.

Now booting 1st time into Windows perfectly. Have returned the machine to a happy owner this morning.

I do not know what the real cause was nor what specific thing I did to cure it!

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Jackie ManCommented:
I have experienced a similar situation today which cannot be fixed by system restore of Vista.

I can launch the notebook in safe mode and my problem is caused by defective anti-virus software (Symantec Endpoint in my case).

The fix is to do a chkdsk /r in windows recovery environment, disable the service in relation to the anti-virus software in safe mode, start again in normal mode and remove anti-virus software and install anti-virus software again.

So, I guess that windows update has crashed with anti-virus software and has corrupted the user profile afterwards.
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gerlisAuthor Commented:
jackieman: I have been suspicious that the Norton 360 was part of the cause. In my case removing it wasn't really an option as the orginal disk was at her university and she had since renewed the subscriptoin anyway.

I don't think, from your description that you had exactly the same problem I had, but if relevant, did Ctrl-Alt-Dell work for you to bypass the logon/startup?





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Jackie ManCommented:
Actually, you do not need to have the original disk, you only need the renewal code and download and install the trial and input the renewal code when you are asked to do so.

Trial download:
http://shop.symantecstore.com/servlet/ControllerServlet?Action=DisplayPage&Locale=en_US&SiteID=symnahho&id=ProductDetailsTrialPage&productID=63489500

If you think that it is too risky, when you have the same problem next time, try safe mode first and use msconfig to disable the service for Norton 360 and reboot in normal work and see whether you can login.

My case is not exactly the same as the user of the notebook do not set a password and I have set Vista to bypass the Welcome screen. But, I did get the same "0x80070005" error when I try to load a restore point in System Restore.

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Jackie ManCommented:
Sorry, I have a typo in the above thread.

It should read...

"If you think that it is too risky, when you have the same problem next time, try safe mode first and use msconfig to disable the service for Norton 360 and reboot in normal mode and see whether you can login."
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gerlisAuthor Commented:
Thanks, though I have always found with Symantec products there is not a consistent or guaranteed means of recovering your product registration/renewal online.  Though iun this case I would dearly have wished to uninstall their product from the start.

Also that you also have received the "0x80070005" error when using System Restore is intriguing.  There clearly is a "known" problem, caused by things unknown which has to remain one of those Micrososft mysteries!

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gerlisAuthor Commented:
Whilst we didn't achieve a definitive solution, I will award you the points for sticking with me and for your useful contributions.

I am pretty certain however it was caused by a combination of the Anti-virus and a Windows update.

I always take the view that someone else may come across a similar problem and can at least use this thread to assist them.

Thanks
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gerlisAuthor Commented:
Other comments in the thread should be considered for anyone else experiencing the same problem.
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gerlisAuthor Commented:
Postscript:

I was just reading my PC magazine and stumled on this (see image)
pcpro.jpg
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Jackie ManCommented:
Yes, Symantec and Microsoft are rival, not partner.

So, make sure that you have not disabled System Protection in Vista, and you know how to use msconfig to disable the service for Symantec or Norton product as you will never know when the next windows update will crash the anti-virus software.
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gerlisAuthor Commented:
Indeed!



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