A friend of mine has brought her laptop to me. Dell, running Vista Basic.
After it asks the password it stays stuck on the welcome screen and doesn't actually load up properly.
As soon as she left it with me I was able to start it up properly, so I ran CCleaner, I ran Malwarebytes. All OK. I tried to install MS's safety.live, but stopped at the point of installing the scanner tools. I tries system restore and it has a problem and brings up the "0x80070005" error. However when choosing the restore data it had 25th (Xmas day!) there was a Windows update. She also said it was running very slowly on Friday.
She also has Norton 360 installed.
I have Googled the error message (adn looked on E-E) and I reckon the problem is all related to the Windows update on Friday.
I am now unable to boot it normally, just sticks on the Welcome screen but it will go into Safe mode.
I have run Vista Repair from the original DVD, but it had no effect.
All suggestions welcomed