I've just brought up a new BES, version 5.0.1
I've activated 4 new devices on the new BES with no problems....in other words, the users I've activated so far have received NEW Storm2 devices - first activation for these devices. Before activation,I simply removed their accounts from the old BES, ver. 4.0.6, chose to remove all BB info associated with their mailboxes, created their user accounts on the new BES, and then activated.
The one I'm having trouble activating is also a Storm2, but the major difference is that this device existed on the OLD BES....again, I simply removed the user account, created it again on the new BES, set the password and attempted to activate.
I've even security wiped the new device with no success......I did see some mention of maybe having to delete the hidden BB folders in the user's mailbox ?? ......Any direction on this would be greatly appreciated !!