Outlook Contacts disappear

Posted on 2009-12-28
Last Modified: 2012-06-21
It seems that my outlook contact list is not stable...I will add a contact, and then after a few days, the contact disappears.  It can happen with any contact, not just one in particular.  Any help would be greatly appreciated.  Our system is on exchange...could that lead to issues...we also just had windows server 2008 installed as well...
Question by:Daniel Fishkin
    1 Comment
    LVL 28

    Accepted Solution

    First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
    If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
    You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
    C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
    (Vista: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
    If you do not know how to recreate a profile:
    After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.

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