Vista laptop won't connect to any network
A client brought me a fairly new laptop that sees wireless networks, can connect to them, but never sends out any packets requesting an IP address.
I reset winsock and rebooted. I've repaired and rebooted.
Any ideas?
I reset winsock and rebooted. I've repaired and rebooted.
Any ideas?
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Is it Vista SP1 or SP2 or with no SP. Did you try re-installing Network Device driver?
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I will do these things in the morning. Thank you!
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I will post more later today. I have upped the point value of this thread.
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Ok, here's an update:
I connected he laptop to my network through a wired connection in normal mode. I still get local only, but I have a valid IP address. When I ping the router (192.168.0.1), I get a "general failure" message for the four attempts.
The same happens in Safe Mode.
By the way, in either mode, I do not get a valid IP address for the wireless connection.
I connected he laptop to my network through a wired connection in normal mode. I still get local only, but I have a valid IP address. When I ping the router (192.168.0.1), I get a "general failure" message for the four attempts.
The same happens in Safe Mode.
By the way, in either mode, I do not get a valid IP address for the wireless connection.
ASKER
@BRansby-IT - nope. That was not checked.
@chinawal - Vista SP2. I read the Tribune thread. This PC does have Norton, but it is AV only. Windows firewall is off, as is malware protection.
I did a "netsh winock reset" with no apparent change.
I looked at the hosts file and removed a localhost setting "::1" which changed nothing.
I have rebooted between each change.
@chinawal - Vista SP2. I read the Tribune thread. This PC does have Norton, but it is AV only. Windows firewall is off, as is malware protection.
I did a "netsh winock reset" with no apparent change.
I looked at the hosts file and removed a localhost setting "::1" which changed nothing.
I have rebooted between each change.
ASKER
I will address the wireless issue after I fix the wired issue.
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I can't get a valid IP address. I get a 169.254.xxx.xxx address. The wireless network that the Network Center says I am "connected" to is marked as "unknown".
So I hard coded a network address with gateway, subnet mask, and DNSs. Now, it recognizes the network, but I get no Internet. Packets are now going back and forth (I think that the received packets are due to the sent packets, but I don't really know). However, when I try to ping an IP address out of my network, I get a "general failure" message.
I suppose I should mention that this is a home network with a router and no server going out over cable.
I turned off all Norton A-V processes with no success in connecting properly.