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  • Status: Solved
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BES New IP Address

I have a BES 4.1 running off Exchange, I recently changed to a new ISP, changed all the DNS records over (don't think that matters for a BES though) Exchange is running fine, but the BES simply won't reconnect to any of the Blackberries. I created a new account, and set the activation password, and the first couple of times, it activated, but soon lost the connection. Another strange thing happened, one of the other Blackberries connected for a brief time, then also lost the connection as I activated mine on the test account. The connection to Blackberry says connected, but the logs say the SRP connection was dropped with an error code of 0. I've forwarded all the correct ports (I believe) and even set the server to DMZ for about 2 minutes to test, but still nothing, so I know it isn't the port settings.

Can anyone recommend some fixes?



After a reboot, ALRT logs show SRPClient Connect Error calling host "localhost"

Right before this, it just says SRP connection successful, then right after it gets dropped.

Still intermittent issues. Do I need to tell RIM I've moved or something?
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1 Solution
Alan HardistyCommented:
I am fairly certain this will resolve itself as long as you have changed the correct DNS entries and waited for long enough for DNS to replicate properly.
Every time I have changed anything IP wise, the Blackberries usually catch up about 24-48 hours later.
Stacy SpearCommented:
Did you test the SRP connection? Make sure the ISP isn't blocking it.
Stacy SpearCommented:
Oops, ports 80, 443, and 3101 should be open to the BES server
newtoexchangeAuthor Commented:
Pretty sure that had something to do with it. Although for some odd reason, the Blackberry's that were setup never reconnected on their own, I had to reactivate all of them. Good thing its about 4 users!!!

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