Outlook / Exchange 2007 mail redirect
Posted on 2009-12-28
I am hunting for an elegant solution to a mail redirect problem. Here's the layout:
Server is SBS 2008 (running Exchange 2007 SP1).
Client is XP SP3 with Outlook 2007 SP3.
My customer has a generic e-mail account. Let's call it email@example.com. Info@domain.com is setup as a user, complete with Exchange mailbox, on the SBS server. A receptionist at the company monitors the e-mail box and then either replies directly to the sender or forwards the message to the applicable user with the company.
The problem I am having is with forwarding of messages. Rather than forwarding the messages, the receptionist would like to redirect them. Using redirect, the original e-mail address is preserved. As an example:
1. Mail is sent from firstname.lastname@example.org to email@example.com.
2. Receptionist forwards the message from the firstname.lastname@example.org mailbox to email@example.com.
3. When Becky receives the message, it shows as being from firstname.lastname@example.org. We would like to preserve the original e-mail sender. In maintaining the original address, Becky does not have to copy/paste the address from the body of the e-mail.
Possible solutions I have investigated:
1. Seeing as Outlook 2007 does not seem to have a native redirect function, I tried re-sending of the message. (Open message in Outlook, Select Other Actions, Resend This Message).
2. Tried setting up account in Thunderbird 2.x via POP/SMTP. Downloaded and installed mail redirect add-in for Thunderbird 2.x (add-in doesn't work with TB 3.x) Configured POP/SMTP settings to my Exchange 2007 server. Able to receive / send / forward successfully. When I try redirect, receive the following:
An error occurred while sending mail. The mail server responded 5.7.1 Client does not have permissions to send as this sender. Please check the message and try again.
I have tried tweaking Send As permissions, delegating access, etc. to no effect.
Either Outlook or TBird solution is fine by me.