[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


Exchange Mailbox not showing mail in shared inbox

Posted on 2009-12-29
Medium Priority
Last Modified: 2012-05-08

I currently have an issue on a mailbox.

Mailbox 1 - can see all the mail from everyone (this is the shared account)
Mailbox 2 - Can see all the mail apart from 1 person.

I have checked the spam list and this user is not on there, i have also checked any rules and filters, i can not find anything anywhere on the net regarding this issue.

Please ask more questions if you require clarification.

Kind Regards
Question by:cosy021
  • 4
  • 3
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 200 total points
ID: 26137627
Did you check with OWA or try creating a new Profile .... maybe Profile corruption
LVL 76

Accepted Solution

Alan Hardisty earned 800 total points
ID: 26137651
Please start Outlook by doing the following:
Start> Run> Outlook.exe /cleanviews
If that fails, please try:
Outlook.exe /cleanrules (this will delete all rules from the server and client so back them up first  if you want to re-create them later)
Outlook.exe /cleanprofile

Author Comment

ID: 26137661
Ok there is nothing wrong with the mailbox that is being shared, i can see all the emails from all users.

Its when viewing this mailbox though a shared mailbox, you can see all emails but from this one user.

I dont see how deleting the profile would help (this mailbox is shared to lots of users all of them have the problem but the originating mailbox)
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments


Author Comment

ID: 26137665
I will give that a try now Alan

LVL 76

Expert Comment

by:Alan Hardisty
ID: 26137673
No problems - please make sure Outlook is closed properly before running it from the command line.  Check in Task Manager (CTRL + SHIFT + ESC) - Processes Tab.

Author Comment

ID: 26137786

Thanks for both your help, it was not the answer it seems i have just figured this out myself.

The emails were set as private thus stopping anyone that was viewing through the share would not see these only by logging on as the account could i see them.


Author Closing Comment

ID: 31670751
user helped me but was not the answer that fixed the issue although i think we would have got there, awarding the points for a fast response
LVL 76

Expert Comment

by:Alan Hardisty
ID: 26137804
Yikes - that was an oddball one.  Appreciate the points.

Featured Post


Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
Exchange administrators are always vigilant about Exchange crashes and disasters that are possible any time. It is quite essential to identify the symptoms of a possible Exchange issue and be prepared with a proper recovery plan. There are multiple…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses
Course of the Month18 days, 16 hours left to enroll

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question