PJBluske
asked on
Problems after migration to Exchange 2007 - Out of Office/Sync Issues
Trying to finish up migrating from Exchange 2003 on one server to Exchange 2007 on another. After migrating the mailboxes we are having a couple issues on Outlook 2007 clients. One, the Out of Office doesnt work, when you try to open it you get the following error:
"Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later." - works fine from owa and from Outlook 2003.
Also, 2007 clients keep getting the following error in the Sync Issues folder:
"Not downloading Offline address book files. A server (URL) could not be located"
There may be other issues that I haven't noticed yet, but this is all I'm aware of so far. I tried running the test from Ctrl/Right clicking the outlook icon in the system tray, but that just fails saying "Autoconfiguration was unable to determine your settings!"
Thanks in advance for your suggestions!
"Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later." - works fine from owa and from Outlook 2003.
Also, 2007 clients keep getting the following error in the Sync Issues folder:
"Not downloading Offline address book files. A server (URL) could not be located"
There may be other issues that I haven't noticed yet, but this is all I'm aware of so far. I tried running the test from Ctrl/Right clicking the outlook icon in the system tray, but that just fails saying "Autoconfiguration was unable to determine your settings!"
Thanks in advance for your suggestions!
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DrUltima,
I actually had looked at that article already and didnt really get anywhere with it - that first reason I coudln't run the test because of the autodiscover not detecting my settings, 2nd reason i don't really understand, 3 and 4 i ruled out by checking the security on the EWS dir and being logged into the pc as myself.
alanhardisty,
On the cert thing, we do have a ssl cert for the owa address, but we need some SAN cert? Would not having this cause it to not work completely? or just to complain about not having a cert? I cant imagine we would need to purchase another cert just ot use out of office...
Thanks much for both of your comments.
I actually had looked at that article already and didnt really get anywhere with it - that first reason I coudln't run the test because of the autodiscover not detecting my settings, 2nd reason i don't really understand, 3 and 4 i ruled out by checking the security on the EWS dir and being logged into the pc as myself.
alanhardisty,
On the cert thing, we do have a ssl cert for the owa address, but we need some SAN cert? Would not having this cause it to not work completely? or just to complain about not having a cert? I cant imagine we would need to purchase another cert just ot use out of office...
Thanks much for both of your comments.
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I'll have to look over that thread this afternoon but wanted to comment on your other questions quick.
Clients are connected to the domain, and i did create a DNS entry pointing to the Exchange server - hopefully i didnt it correctly: Host: autodiscover, FQDN: autodiscover.domain.com, and the Exchange servers IP address. Is that the right way to do it? Thanks again, and i'll comment back after i get through the link...
Clients are connected to the domain, and i did create a DNS entry pointing to the Exchange server - hopefully i didnt it correctly: Host: autodiscover, FQDN: autodiscover.domain.com, and the Exchange servers IP address. Is that the right way to do it? Thanks again, and i'll comment back after i get through the link...
Sounds about right. How long ago did you create the DNS record?
ASKER
Created the dns entry 6 days ago...
Well that should have replicated by now!
Let me know once you have gone through the thread if you need more info.
Let me know once you have gone through the thread if you need more info.
ASKER
One would certainly hope so... I do get a reply when pinging 'autodiscover' so that should be good.
Still unsure where i need to go from here - I'm seeing some references to outlook anywhere... i dont need that enabled, do i? Also, i'm not sure that thread applies since they seem to be talking mostly about trying to access OOF from non-domain pc's. Then again, I could be totally missing something - having a really hard time with this. Why couldn't they just make it behave like it does in Outlook 2003? :p
Still unsure where i need to go from here - I'm seeing some references to outlook anywhere... i dont need that enabled, do i? Also, i'm not sure that thread applies since they seem to be talking mostly about trying to access OOF from non-domain pc's. Then again, I could be totally missing something - having a really hard time with this. Why couldn't they just make it behave like it does in Outlook 2003? :p
ASKER
Still struggling with this... any suggestions would be greatly appreciated. Thanks!
Right-click the Outlook icon in the System Tray and select Test E-mail AutoConfiguration. When Clicking Test E-mail AutoConfiguration in the context menu, a set of tests are executed against the Client Access Server as well as Active Directory. Please post your results.
Justin
Justin
ASKER
Fire up the test, click test - after about 45 seconds i get this under results:
Autoconfiguration has started, this make take up to a minute
Autoconfiguration was unable to determine your settings!
I assume this is part of the problem, but haven't had any luck correcting it... obviously...
Autoconfiguration has started, this make take up to a minute
Autoconfiguration was unable to determine your settings!
I assume this is part of the problem, but haven't had any luck correcting it... obviously...
From the Exchange 2007 console, type this command:
get-webservicesvirtualdire
Let me know if it works after that.
Justin
get-webservicesvirtualdire
Let me know if it works after that.
Justin
ASKER
Ran the command without getting any errors. Still seeing all the same issues though - cant run the test, sync issues and unable to open out of office :(
Anything else i should do along with running that command? I did try an iisreset, but that made no difference.
Anything else i should do along with running that command? I did try an iisreset, but that made no difference.
ASKER
Any other thoughts?
can you try this link
https://www.testexchangeconnectivity.com/
https://www.testexchangeconnectivity.com/
ASKER
Issue ended up being a couple different things. Permissions on the Autodiscover virtual site were dorked - needed to uncheck anonymous and check integrated windows auth. That fixed my autodiscover issues. Then needed to set EWS the same. After that things fell together. Thanks alanhardisty and DrUltima, i wouldn't have stumbled on the solution without your suggestions.
If you have not set this up, then this will explain the Offline Address Book problems.
You also need to buy and install a 3rd Party SSL SAN certificate if you want to use all the features of Exchange 2007:
Self-Signed Certificate issues: http://technet.microsoft.com/en-us/library/bb851554(EXCHG.80).aspx
Names to use in 3rd Party SSL SAN Certificate: http://blog.sembee.co.uk/archive/2008/05/30/78.aspx
The Out of office can also be upset by incorrect autodiscover settings:
http://www.petri.co.il/forums/archive/index.php/t-19944.html