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Exchange Issues

Posted on 2009-12-29
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Does anyone know where to download - spamcount.exe and msgtrack-recipcount.exe? We are having issue with a large amount of logs on Exchange and users are experiencing delays and trying to retrieve data from exchange messages while movingg aroung in Outlook.
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Question by:OneBlindMice
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Author Comment

by:OneBlindMice
ID: 26138762
Sorry, It is a Exchange 2003 Server with SP 2
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Expert Comment

by:Alan Hardisty
ID: 26138872
You should be able to obtain them by emailing misisontechie@gmail.com according to http://exchangeserverinfo.com/2007/06/23/fast-growing-databases--transaction-logs-on-exchange-2000--2003.aspx
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Expert Comment

by:Alan Hardisty
ID: 26138874
Lots of references to them but no idea where to get them from!
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Author Comment

by:OneBlindMice
ID: 26139125
Thanks Alan but the email address is no good, that was the article I was using to trouble shoot our issues.LOL
Thanks
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Expert Comment

by:Alan Hardisty
ID: 26139347
Weird how Microsoft reference it too and yet no mention of where to get it from!
What is happening exactly?  Are your logs filling up quickly?
Have you got any users pulling mail via POP3?  They may be pulling their Exchange mail via POP3 and then pushing it to their Exchange account which creates a circular mail problem.
Please check to see if any users have mail accounts that are growing quickly.  Then make sure you set a limit to not be able to send / receive beyond a size that they will quickly reach.  Ths should buy you some time.  Then check with that user to see what they have done to upset their mail.
Have you got lots of mail in your outbound queues going nowhere?
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Author Comment

by:OneBlindMice
ID: 26139650
Logs are filling from every minute to every other min. and we do not have POP'ers, we use RPC over HTTP if the user is outside the domain and does not use Citrix or VPN. and we monitored the email accounts and nothing seems out of the ordinary, I added a pic of the data logs, look at the size and times, is that normal?

Thank you,
Mdbdata.png
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Author Comment

by:OneBlindMice
ID: 26139660
No mail build up in Que's either, they are empty.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26139684
That can be normal if you have a user who has decided to import a large PST file into their profile.
Have you examined the logs to see what they show?
Anything stand out in terms of a particular user?
Are you on any blacklists?
http://www.mxtoolbox.com/blacklists.aspx 
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Author Comment

by:OneBlindMice
ID: 26139836
We are not blacklist, and we checked the logs and nothing sticks out, we have checked the Mac users that have Entourage on the Domain and no stuck emails. There seems to be alot of chatter between Servers though, and we cant seem to find out which one, plus the Exchange Server is pegged (Local Area Connection Monitors are lit always-Pic Below) Plus the Outlook user error icon pic added.
Outlook-Issue.png
Exchange-Issue-2.png
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Author Comment

by:OneBlindMice
ID: 26139909
The Outlook user icon shows a message to, (trying to retrieve data from Exchange server.) this happens if they click on a new email or folder, calendar, task...ETC
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Accepted Solution

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Alan Hardisty earned 1000 total points
ID: 26139963
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Author Comment

by:OneBlindMice
ID: 26140279
I am going to give you the points since you have worked so hard on helping with this issue, we have tried the analyzer with no success, we are having a tech come and find the issue for us.

Thank you for all the help.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26140298
Sorry you are not getting anywhere and I hope you get it resolved. Please post what you discover so that others may benefit from this in future.

If I think of anything else, I'll let you know, although hands-on is often easier.

Good luck.
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