Outlook Out of Office Assistant Server Unavailable

Posted on 2009-12-29
Medium Priority
Last Modified: 2012-05-08
I am having a problem when users in an organization use use out of office assistant when using Outlook Anywhere.  The users get a message that states "Outlook Out of Office Assistant Server is Unavailale".  This is not the case when the user's are internal or remotely connected to the VPN.  
I have noticed that whomever set up this domain to begin with just used "domain" not "domain.local" or "domain.com".  I have a feeling that this may be the reason for the issue but wanted to throw this out to you experts for any additional comments, adive, and/or, thoughts.
Question by:peggnet
  • 2
LVL 76

Accepted Solution

Alan Hardisty earned 1000 total points
ID: 26139634
Sounds to me like your users are not setup to use Outlook Anywhere properly or that you have not added an Autodiscover A record to your domains DNS records.
Please have a read through the following thread:

Author Comment

ID: 26140653
I have confirmed this is all working. Outlook anywhere works fine except for this feature. Other users (outlook 2003) do not have an issue with setting the out of office. This seems to be limited to outlook 2007 users
LVL 76

Expert Comment

by:Alan Hardisty
ID: 26141326
Outlook 2003 uses the Public Folders to get it's OAB, Outlook 2007 uses autodiscover.

It may be your IIS security settings. what authentication methods have you got set on your virtual directories?
LVL 65

Assisted Solution

Mestha earned 1000 total points
ID: 26141352
Does autodiscover actually work?
This is classic lack of availability service, and availability comes through autodiscover. Internally it works in a slightly different way.

I would verify whether autodiscover works correctly to start with.



Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to effectively resolve the number one email related issue received by helpdesks.
I came across an unsolved Outlook issue and here is my solution.
how to add IIS SMTP to handle application/Scanner relays into office 365.
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses
Course of the Month14 days, 1 hour left to enroll

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question