Problems with Outlook Profile

Posted on 2009-12-29
Last Modified: 2012-05-08
Hi All,

Here is the issue:

We have brought up a new exchange server to replace the Windows 2000 exchange server we had.  We brought up the SBS 2003 then added Exchange.  We did this by following these instructions:

Everything seemed to go ok, but when we go to point the users outlook profile to the new server it keeps defaulting to the old server.  Even if we try and create a new profile it still points to the old server.

Now we created a new mailbox all together and it points to the new server.

Any help on this would be great.

I have also tried to use ExProfre but it gives an error:

H:\>\\server\ExProfre\Exprofre.exe / /v
/f /a /logfile=\\server\ExProfre\logs.log /n
Exchange Profile Update Tool 1.0
[16:46:31] ************** Beginning exprofre run **************
[16:46:31] Starting exprofre on Windows 5.1.2600 at 16:46:31 12/29/09
        Log File = "\\server\ExProfre\logs.log"
        Read Only = "No"
        OS version = 5.1.2600
        Outlook 11 is installed.
        Default profile name = "Exchange"
        Profile user = "/o=domain/ou=First Administrative Group/cn=Rec
[16:46:34] Error: f:\df7720\deployment\src\autoprof\ad.cxx(228): CActiveDirector
        "The users mailbox has not been migrated or the profile update has alrea
dy been run."


        The default user profile and/or Outlook files were not changed

Question by:utilityco
    LVL 2

    Expert Comment

    Is the new server in the same domain and Exchange organization?

    Author Comment

    Yes they are in the same domain. and I believe they are in the same Exchange Organization.

    How do i check that?
    LVL 15

    Accepted Solution

    configure outlook profile while you old server is up and running. the server name will change to new.
    if doesnt change please verify users msexchhomemdb and homemta value if it is pointing to old server and the mailbox is already moved to new server you can use tools like admodify and change that value.

    see this article
    LVL 3

    Expert Comment

    check the SRV and MX records in the DNS server, they may be pointing to the old server's IP.

    Author Comment

    Ok after using that tool I realized that it is only 2 mailboxes that did not move correctly.

    It gives errors when you try to move them and it fails.  So I guess the Next question is how to move a mailbox that has errors?
    LVL 3

    Assisted Solution

    Export the old data from the file menu of outlook.
    create the new profile, and import the data.

    Author Comment

    Only problem is that the new mailbox hasn't been created on the new server.  

    Author Closing Comment

    Thanks guys for your Help got it figured out.

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