Posted on 2009-12-29
Medium Priority
Last Modified: 2012-08-13
I have recently purchased a Blackberry Storm 2 and have managed to get the included Wireless VPN client to create a tunnel with my companies Cisco VPN concentrator. I do not have access to the BES, this is simply over the wireless connection, no BES involved.

My question is, If I can go to the wireless utilities and ping internal IP's behind the company firewall, then why will the browser not resolve the same IP's. If I type the IP in the hotspot browser, I simply get a page not found. Same with setting up the mail server IP.

I just do not understand how I can ping the IP, but nothing else seems to be able to see the IP.

Any help would be greatly appreciated.
Question by:phil301
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Expert Comment

ID: 26142070
Pretty interesting. If I were you, I'd install a network monitor on the destination server and look for two things:
First: Are the pings you send from the mobile device REALLY arrive?
If yses, second: When you try to open a connection from your mobile browser, are any network packets arrive to the server?

This would I think give us much more information about what happens in the background.

Author Comment

ID: 26142274
Thanks for the quick reply, however, I do not have access to the servers. To ask the IT Gods to do something of this nature would bring the wrath of God down on me.

If I do the Wi-Fi diagnostics, I can see that I have a Secure Device IP assigned from the company server (internal IP). All of the DNS information and concetrator IP is correct. I have no doubt that I am really pinging the server.

I just think that the browser is trying to use the BIS or something of that nature. Just not sure how to narrow down anything.

Expert Comment

ID: 26142313
If this was a computer, you could also install anetwork monitor on your side. But I don't know any network monitor for phones :S (this doesn't mean that there aren't) Without this, I can't really narrow down the problem :S Because now we don't see that is your device trying to send packets to the correct port, then if yes, get we response back from that server etc..

Accepted Solution

phil301 earned 0 total points
ID: 26142439
Yes, a lack of utilities is definitely hindering me.  I saw a few other posts with the same issues, but no resolution was ever posted.

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