Have the G2 Autoloader and it has been working fine for months, recently it has stopped working, after swapping some tapes in and doing some inventories on the slots, BackupExec returned some errors stating the device could not be accessed.
I've noticed that on the OSD of the unit when i go into "Status/Information-> Inventory" to see the status of each slot it doesn't appear to be updating properly. It always has "m-X-" for the left magazine (i'm guessing m is for mail slot and X means a tape is in the slot and - means empty), and the right magazine has (XXXX) showing all slots filled. After performing an inventory using the OSD ("Operations -> Perform Inventory"), the inventory status remains the same even after physically changing the slot configuration.
Could this be a hardware issue with the loader? I tried installing the latest HP drivers for the autoloader and restarted all services etc so i don't THINK it is a software issue.
Unfortunately the unit is out of warranty and HP won't provide any support.