HP StorageWorks 1/8 G2 Autoloader not working

Posted on 2009-12-29
Last Modified: 2013-11-14

Have the G2 Autoloader and it has been working fine for months, recently it has stopped working, after swapping some tapes in and doing some inventories on the slots, BackupExec returned some errors stating the device could not be accessed.

I've noticed that on the OSD of the unit when i go into "Status/Information-> Inventory" to see the status of each slot it doesn't appear to be updating properly. It always has "m-X-" for the left magazine (i'm guessing m is for mail slot and X means a tape is in the slot and - means empty), and the right magazine has (XXXX) showing all slots filled. After performing an inventory using the OSD ("Operations -> Perform Inventory"), the inventory status remains the same even after physically changing the slot configuration.

Could this be a hardware issue with the loader? I tried installing the latest HP drivers for the autoloader and restarted all services etc so i don't THINK it is a software issue.

Unfortunately the unit is out of warranty and HP won't provide any support.
Question by:wicked711
    LVL 22

    Expert Comment

    Could be a problem with the barcodes.
    If not get HP Tape Tools to test it out.

    Accepted Solution

    Our tapes don't have barcodes, but i ran a few wellness tests, has come back with some errors:

    "Robotic Failure - Error Code 98 63" , checked the HP troubleshooting guide and it says:

    Code 98 - Cartridge present sensor not found
    Subcode 63 - Error during second slider2 movement

    I then ran the wellness test again and came up with a new error code:

    Code 8A - Slider (the part of the robotics assembly that plunges in and out for get and put operations) obstructed

    Subcode 43 - If with subcode 43, it COULD be the result of a misaligned magazine in combination with a failed sensor cable. Ensure that the magazine is fully and correctly inserted, and check if the library can detect when the magazine is removed.

    My backups are now failing as it can't use the Autoloader properly.

    Have updated to latest firmware 2.80.

    Looks like hardware issue, anyone know if i can open this up myself?
    LVL 22

    Assisted Solution

    Pull the two magazines and check the tapes.

    If a magazine will not come out then check to see if it is still under warranty. If it is then contact HP support and don't pull it from the rack and open the case.

    Author Comment

    Both magazines seem to come out OK, i'm getting as quote from HP for out of warranty service & part replacement.


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    What Is Threat Intelligence?

    Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

    Suggested Solutions

    Title # Comments Views Activity
    NetApp SnapShot Storage 5 62
    Hardware Raid Controller or Not 11 39
    Azure Backup Locations 2 18
    Win 7/Win 10 Multiboot Issues 4 29
    How to update Firmware and Bios in Dell Equalogic PS6000 Arrays and Hard Disks firmware update.
    Are you looking to recover an email message or a contact you just deleted mistakenly? Or you are searching for a contact that you erased from your MS Outlook ‘Contacts’ folder and now realized that it was important.
    This tutorial will walk an individual through the process of upgrading their existing Backup Exec 2012 to 2014. Either install the CD\DVD into the drive and let it auto-start, or browse to the drive and double-click the Browser file: Select the ap…
    The viewer will learn how to back up in Windows 7 with native tools. This should be the first step. Third party tools should also be used. Access the Backup and Restore options: Click on the windows 7 start ball in the lower left corner of the scree…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now