I'm just curious, there's got to be a Twitter tool out there that will automatically DM someone once they mention our software.
Example: If someone says "I can't get X working" then this software would send them a DM saying "Here's our help page, we've notified a support agent"
Exactly how it would work:
Software monitors Twitter
If keywords "our_brand" and "help" come up, then:
- Sends the author a DM offering help.
- (Optional) run a custom script [which will open a helpdesk ticket about it.]
Anything out there?