HP xw4200 - USB Ports not working / unknown device in device manager

HP xw4200
Windows XP Pro SP3.

None of the front or back USB ports are working. In device manager there are a few unknown devices - looks like they are for the USB ports.

There are no drivers on the HP Site for this.
I am not sure how long this has been a problem, as I normally use a ps2 keyboard/mouse.

Please see attached photo.
dm2.JPG
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unrealone1Asked:
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nobusCommented:
-In c:\windows\inf, look for usbstor.inf    -  If it is not there, you can copy it from another PC..When you find it, right click it and select Install


or : you can also reset the usb :
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usb.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbport.inf
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbprint.inf
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burrcmCommented:
Right click and uninstall each item then reboot. When (if) it finds new hardware for which it can't find a driver, allow it to search internet. May fix.

Chris B
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kaskhedikar_tusharCommented:
Hello,

Install updated Drivers properly.Firstly install chipset drivers means INF drivers & then install USB drivers through DISC or internet.

Tushar Kaskhedikar  
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nobusCommented:
it looks like no drivers for the motherboard were installed at all.
download and isnstall all drivers from  

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=be&prodNameId=409743&prodTypeId=12454&prodSeriesId=409741&swLang=13&taskId=135&swEnvOID=1093

start with chipset, video, audio...
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unrealone1Author Commented:
@burrcm
Yeap thats what I have done, after reboot - it detects loads of new devices, I try to install and it doesn't find any drivers.

@kaskhedikar_tushar
I have installed the chipset drivers, but again it doesn't make any difference.

@nobus
I have installed all the drivers from the link you have posted.
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burrcmCommented:
<<Yeap thats what I have done, after reboot - it detects loads of new devices, I try to install and it doesn't find any drivers.>> Are you allowing it to seach windows update / internet and is it trying, or does it not have an active internet connection? Looks like network is OK. Can you connect to internet?

Chris B
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raiden69Commented:
Hi

The issue you are experiencing is common after updating your pc to sp3.
Just google "xp sp3 usb problem".
I would uninstall sp3 if it was a standalone service pack install : under add/remove programs (check show updates checkbox).
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unrealone1Author Commented:
@burrcm
Yeah I have an active connection, I try to find it on the internet/but it fails to find the driver.

@raiden69
I will uninstall SP3 now and post back, thanks
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unrealone1Author Commented:
Uninstalling sp3 hasn't made any difference.

I know the USB ports work, as I have booted off a [Admin Edit] and tested the USBs with a usb stick.
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raiden69Commented:
Hi

Other options could include :

* Windows Repair Install
*Running " sfc /scannow " command (repair system files)
* Complete Rebuild (I know... but its a last resort).
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burrcmCommented:
From HP - generically speaking, see if we can get rid of the sm bus error (it isn't a laptop, chipset doesn't matter)-
1)  Installing the latest Intel chipset driver should provide the SMBus driver.  It appears your laptop has an Intel 940 series chipset so that driver is on Intel's site (don't worry over which chipset link, they are all the same driver!)

http://www.intel.com/support/chipsets/sb/CS-022034.htm 
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☠ MASQ ☠Commented:
THe systemboard has a standard Intel 925x Express so from the link Chris has already posted all you should need for the USB ports is the chipset drivers
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=409741&prodNameId=409743&swEnvOID=1093&swLang=13&mode=2&taskId=135&swItem=wk-33590-1

Good to know the hardware is OK
What I'm less sure about is the HP L152012747 device, etc.

You USB hubs seem to be functioning OK (bottom of screen shot)
Assuming nothing was connected via USB when you took that shot is it possible you've some legacy devices left in Device Manager?

Can you set it to display hidden devices and delete anything that is not connected? http://support.microsoft.com/kb/315539

BTW what won't work in USB at the moment?
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nobusCommented:
and what shows in the device manager now??  as many unknowns ?
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unrealone1Author Commented:
@raiden69
Did as proposed and ran a repair install, and that has now caused an even bigger problem as the pc doesn't boot into windows. Doesn't even get as far as displaying the XP Splat, displays the safe mode options and then restarts. Tried a repair install twice with different disks/drives, ran chkdsk, fixmbr/fixboot. Wont boot in, constant loop. (wont go in via safe mode, just restarts)(tested hdd, thats ok)

@MASQUERAID
HP L152012747 is the model of my monitor.
The link provided for the chipset, is the one I have already installed, it didnt make any difference.
USB Stick/mouse/keyboard is not detected in any of the USB ports.

I'll give the other suggestion a try once i get into windows :(

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raiden69Commented:
Hi

You could also try a memory test, just to rule that out as well.
If that is ok, your best route would probably be a backup and rebuild.

Regards
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nobusCommented:
can you answer my question please ?
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unrealone1Author Commented:
@nobus:
I can't get into windows, let alone device manager.
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nobusCommented:
i supposed you could, since you posted the screenshot
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unrealone1Author Commented:
Hi,
I am back into windows, waheeeey!

Ok, if I click on any unknown device In device manager and select update driver and point it to windows/inf  it will install the unknown device (usb port).

If I plug a usb stick/usb keyboard, mouse etc. The new device wizard will pop up and I will have to point it to find the driver here: windows/inf   - it will install and work with no problems.

But then if I unplug the device I will have to go through the same process again to get it to work?
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nobusCommented:
no, it should recognise the device
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burrcmCommented:
I have seen relatively often this behaviour where each insertion requires the driver install. I have not found a satisfactory resolution. I suggest you save your data and clean install. If you do not have an SP3 installation disk, download autostreamer and create one using your XP disk and the SP3 file.

Chris B
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unrealone1Author Commented:
Somethings gone wrong somewhere.

Its an odd problem. There must be a registry entry, that tells the computer to look HERE: windows/inf when a USB device is plugged in??

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burrcmCommented:
Just had a similar issue. Problem was Skype. Uninstalled, USB fine, installed, nothing works.

Chris B
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unrealone1Author Commented:
@nobus

Not much luck with that, went to each file and clicked install.

@burrcm
Hi, skype is not on this PC.


Also noticed that when I go to add or remove programs, it doesn't list all of them. Lists the first 10 or so then the rest are not listed, you can scroll down but nothings there...

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nobusCommented:
did you try the first suggestion a s well ?
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unrealone1Author Commented:
Yeah the usbstor.inf   file is there.



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nobusCommented:
yes, but did you replace it?
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unrealone1Author Commented:
o
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nobusCommented:
not sure if it helped...?
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