Windows Update Fails server 2008 R2

Posted on 2009-12-30
Last Modified: 2012-05-08
Hi all,
Windows Update is failing for an optional update on my WIndows Server 2008 R2 Standard server. An extract from the Windows Update log is attached. This server is my test server and ia the "Root" server with 4 other virtual servers installed on it. The update is for the network card. I have also tried the update with all the virtual servers stopped.

Any Ideas gratefully received.
Question by:geoff_austin
    LVL 21

    Expert Comment


    Never install hardware updates from Microsoft Update website, I have gone through many problems by getting hardware updates from Windows update site.

    I will recommend you to download the NIC driver update from vendor driver site and then update it.

    Faraz H. Khan

    Author Comment


    Thanks for you feedback.

    I understand your point and had already downloaded the latest updates from the vendor and it turned out that the existing drivers are up to date. However, I am concerned that the updated fails and would like to understand why. I am slo experiencing some strange issues with the network performance on the virtual machines and wanted to exclude this as a possible source of the problem.

    LVL 21

    Accepted Solution


    Well, as for your error as I can see in the log it is initiated with the string "Driver install of {FE70E0CB-909C-45BD-A816-4EAD5CB02C4F} on PCI\VEN_11AB&DEV_4364&SUBSYS_81F81043 failed with error 80070020; mapping to error 8024200B". It seems like some kind of permission issue which is doing this as per your error code says which may need to be dealt with the registry permissions. After I assume that you are running this driver update from an Admin account, we should need to look at at where actually in the registry the problem is, for finding that or any other reason I would suggest you to start a free Windows Update support incident request at:

    and you should be able to sort this problem with Microsoft as luckily they have been reported to reply for these incidents.

    Also look at this thread where one of the person had driver update problem with Microsoft update and how he resolved his issue:

    Faraz H. Khan

    Author Closing Comment

    Thanks Faraz

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