Business Objects XI 3.1 not sending emails after changing ReportsJobServer Destination email server name

Posted on 2009-12-30
Last Modified: 2013-11-30
I just moved my organization from Exchange 2003 to Exchange 2007. We were getting regularly emailed reports from our BusinessObjects XI 3.1 server until the move to 2007. I went into the Central Management Console > Servers > <name>.CrystalReportsJobServer and edited the Destination to include the new name of my Exchange 2007 server. Ive restarted all BOXI services, and also rebooted the BOXI server. Still no scheduled emails arrive. I have checked the Relay settings in my Exchange 2007 box, and mail from the BOXI server is explicitly allowed. I have no idea what setting Im missing. There are no errors in event log on my BOXI server. Not sure where else to look!?!
Question by:mariaworld
    1 Comment

    Accepted Solution

    Found the answer to my problem. The problem was that my BOXI server has two nics, and the 2nd nic's IP was not allowed in the Relay list on Exchange 2007.

    How I found it:
    When I logged onto BOXI server and telnet'd to port 25 of my 2007 exchange server, I got a response. But, the response was from AVG - our antivirus. I disabled the anti-virus figuring AVG was eating the emails, and then tested access to port 25 again. My exchange 2007 server would not accept a port 25 connection from my BOXI box at all. (I also then tested emailing a report from BOXI, and it actually finally gave an SMTP error.)

    So, I went back to my relay list on Exchange 2007 (Hub Transport > Default Receive Connector > Network > "Receive mail from remote servers...." and added the machine's 2nd nic's IP address.

    Retested emailing from BOXI, and all is well.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    What Security Threats Are You Missing?

    Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

    Hi, In my previous Article  ( discussed some basic understanding of Microstrategy that how we can get in Intro of Microstrategy (MSTR). Now it's tim…
    Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now