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Outlook xp exchange 2010

Posted on 2009-12-30
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I have installed exchange 2010 and now I have the following issues with users running office XP (2002)  When they receive some e-mail the body of the e-mail is blank.  If the e-mail is opened using OWA the body exists and can be viewed.  Service packs on cleitn and server are up to date.  Changing encoding doesn't help, shutting off caching does help.  IDEAS??
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Question by:Dennis
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Expert Comment

by:Mestha
ID: 26147428
You are aware that Outlook XP is not a supported client for Exchange 2010?

Simon.
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Author Comment

by:Dennis
ID: 26147962
I was under the understanding that outlook 2000 was not supported didn't know on xp.  For what it is worth the outlook client works fine except for blanking out the body of a limtied number of e-mails.  Can this be solved?
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LVL 65

Expert Comment

by:Mestha
ID: 26149752
Outlook 2003 is the oldest version that is a supported client. While Microsoft say it should work it is not something that has been tested. I haven't got Outlook 2002 here to test it myself. I would suspect it was caused by AV, something like on the client side. You need to confirm if the problem occurs with a more modern version of Outlook.

Cached mode was new to Outlook 2003. The closest you can get with Outlook 2002 is offline folders, but that isn't quite the same.

Simon.
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Author Comment

by:Dennis
ID: 26150749
Wish I didn't buy software assurance and upgraded to 2010 from 2007.  Now I have 47 machines still running 2002.  That why I was looking for a workaround other than telling them to use OWA to just read those fee e-mails that got blanked out.

Thanks
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Accepted Solution

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Mestha earned 1500 total points
ID: 26154183
For full functionality with Exchange 2010 you will need to have Outlook 2010 anyway. On anything older than Outlook 2007 you don't get everything.

You will have no Outlook Anywhere, the dual OOTO messages must be set through OWA etc.

Office XP isn't even supported any longer. While Exchange 2010 is a quality product - what Exchange 2007 should have been (but that was the same with Exchange 2000 and 2003) the client version is key.

Simon.
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Author Closing Comment

by:Dennis
ID: 31671291
Expert gave a plausable reason for my issue but no solution, perhaps because none is availible.
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