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Microsoft, Exchange 2007, SP1, Event ID 1022 MSExchange ActiveSyn

Posted on 2009-12-30
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Last Modified: 2012-05-08
I can't access my mailbox in any way.  No OWA, ActiveSync with iPhone, Outlook 2007, RPC/HTTP, VPN directly on the servers Outlook 2007.  This just began this morning with nothing manually changed on any of our servers.  The EX07 sits on a single server with all rolls with no Edge server in place yet.  Only my mailbox has this issue, everyone else works in all ways.  I changed my password to no effect.  When I go to the OWA I get the logon and then I get this:  

 Outlook Web Access could not connect to Microsoft Exchange. If the problem continues, contact technical support for your organization.

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Request
Url: https://gibson.southlaw.com:443/owa/Default.aspx
User host address: 192.168.255.130

Exception
Exception type: Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException
Exception message: Cannot open mailbox /o=outhlaw/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=VictorM.

Call stack

Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags)
Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.CreateMailboxSession(ExchangePrincipal exchangePrincipal, CultureInfo cultureInfo)
Microsoft.Exchange.Clients.Owa.Core.UserContext.Load(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.CreateUserContext(OwaContext owaContext, UserContextKey userContextKey, UserContext& userContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionLogonFailed
Exception message: MapiExceptionLogonFailed: Unable to open message store. (hr=0x80040111, ec=1010) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=430] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=124][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropLogon [254] Lid: 17082 ROP Error: 0x3F2 Lid: 26937 Lid: 21921 StoreEc: 0x3F2 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropLogon [254] Lid: 4740 StoreEc: 0x80070005 Lid: 30409 StoreEc: 0x80070005 Lid: 19145 StoreEc: 0x3F2 Lid: 23241 StoreEc: 0x3F2 Lid: 32186 Lid: 8620 StoreEc: 0x3F2 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x3F2 Lid: 26297 Lid: 16585 StoreEc: 0x3F2 Lid: 32441 Lid: 1706 StoreEc: 0x3F2 Lid: 24761 Lid: 20665 StoreEc: 0x3F2 Lid: 25785 Lid: 29881 StoreEc: 0x3F2

Call stack

Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx)
Microsoft.Mapi.ExRpcConnection.OpenMsgStore(OpenStoreFlag storeFlags, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, MapiStore msgStorePrivate, String& correctServerDn, ClientIdentityInfo clientIdentityAs, String userDnAs, String applicationId, CultureInfo cultureInfo)
Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
0
Comment
Question by:SAPCIT
  • 5
  • 2
8 Comments
 

Expert Comment

by:pcarter2020
ID: 26147429
Close your outlook. Backup you local outlook exchange pst located in the C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook to your desktop. Then delete the pst  from that folder. Once deleted reopen outlook it should reconnect to the exchange server. If need be you can always import the pst from the desktop. If this doesn't work delete your entire exchange mailbox and recreate a new one. Once recreated then import the backup pst from the desktop.
0
 

Author Comment

by:SAPCIT
ID: 26148061
That didnt work.  there was no .pst file in the folder you mentioned.  There were two ost files.  I tried it with those and it still didn't work.  I've tried deleting the mail profile and making a new one and that didn't work either.  Ive tired loggin in on several other machines with no luck and i've tried OWA with the error above.  Its not a local issue from what i can tell and everyone else in the company is having no problems with thier mail.  This is just affecting me.  Any other ideas?
0
 

Author Comment

by:SAPCIT
ID: 26150862
Are there any experts out there with any ideas?  Please help.
0
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Author Comment

by:SAPCIT
ID: 26162429
Oh well, i guess its on to microsoft.  
0
 
LVL 2

Expert Comment

by:rvctech
ID: 26166226
Your mailbox needs to be repaired. This is classic MS problems with Exchange. Are you the exchange administrator or do you have someone else. (I am only asking this to determine how to give you the process to do it the most effective way, no offense is intended.)

Robert Cook
Sr. Network Engineer CCDA / CCNA / CCVP
0
 

Author Comment

by:SAPCIT
ID: 26171866
I am the exchange admin,  I have never encountered anything like this before though.
0
 
LVL 2

Expert Comment

by:rvctech
ID: 26174185
Can you let me know what service pack level you are running on the server that is running exchange, as well as the sp level of the ex 2007 server software. Ill get you the proper procedure to run a repair on a single mail database. (You have to take that database offline to do it, but since you cant access it anyway im guessing that isnt a big deal. - only your mail database has to placed offline, not the whole server.)

Robert Cook
Sr. Network Administrator CCDA / CCVP / CCNA
0
 

Accepted Solution

by:
SAPCIT earned 0 total points
ID: 26185010
9 hours later on a micro$oft call we figured out it was a crazy complicated permissions issue.  I got my mail and blew my account away.  Thanks anyways.
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