Learn how to a build a cloud-first strategyRegister Now


Manual Removal of CA iTechnology iGateway

Posted on 2009-12-30
Medium Priority
Last Modified: 2013-11-22
I am uninstalling CA anti-virus on a 2003 SBS server and installing Trend Micro Security Suite. During the install of the Trend the client install on the server gets the following error message.

Although Client/Server Security Agent supports automatic uninstallation of CA iTechnology iGateway, Setup encountered problems with the uninstaller program. Please remove CA iTechnology iGateway manually before installing Trend Micro Client/Server Security Agent. Setup will now terminate.

I have searched everywhere and can't find an manual uninstall of the gateway. I actually went into add/remove programs and uninstalled the program and it supposively uninstalled correctly. So there must be some pieces left. I tried the windows installer cleanup utility to remove the pieces from registry but that did not work either.

Any help would be good.
Question by:parseccomputer
LVL 22

Expert Comment

ID: 26150826
Run autoruns.
In Autoruns:
Hit options and check "verify code signatures" and rescan (F5 key)
Don't make any other changes...

Within Autoruns,select the file tab and select save(Ctrl+S) and save as AutoRuns Data (*.arn) -Output file is a few megs in size
Once saved then right click autoruns.arn and rename to autoruns.txt to upload

Autoruns http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
LVL 13

Expert Comment

ID: 26151830
did u look for CA iTechnology iGateway  registry folders & keys in local machine software hive if found u can delete them & retry installation

Accepted Solution

parseccomputer earned 0 total points
ID: 26491037
I got it completely removed by going through the registry and deleting everything with Computer Associates in the registry keys.

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PREFACE The purpose of this guide is to provide information to successfully add specific IIS 7.0 role services for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technol…
UPDATE - 6/15/2011 Added support for Release Update 6 Maintenance Patch 2 Point Patch 1 (RU6 MP2 PP1). Fixed a defect in the username field that was hard-coded to look for a specific domain (left over code from testing). This release will be the …
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question