Manual Removal of CA iTechnology iGateway

Posted on 2009-12-30
Last Modified: 2013-11-22
I am uninstalling CA anti-virus on a 2003 SBS server and installing Trend Micro Security Suite. During the install of the Trend the client install on the server gets the following error message.

Although Client/Server Security Agent supports automatic uninstallation of CA iTechnology iGateway, Setup encountered problems with the uninstaller program. Please remove CA iTechnology iGateway manually before installing Trend Micro Client/Server Security Agent. Setup will now terminate.

I have searched everywhere and can't find an manual uninstall of the gateway. I actually went into add/remove programs and uninstalled the program and it supposively uninstalled correctly. So there must be some pieces left. I tried the windows installer cleanup utility to remove the pieces from registry but that did not work either.

Any help would be good.
Question by:parseccomputer
    LVL 22

    Expert Comment

    Run autoruns.
    In Autoruns:
    Hit options and check "verify code signatures" and rescan (F5 key)
    Don't make any other changes...

    Within Autoruns,select the file tab and select save(Ctrl+S) and save as AutoRuns Data (*.arn) -Output file is a few megs in size
    Once saved then right click autoruns.arn and rename to autoruns.txt to upload

    LVL 13

    Expert Comment

    did u look for CA iTechnology iGateway  registry folders & keys in local machine software hive if found u can delete them & retry installation

    Accepted Solution

    I got it completely removed by going through the registry and deleting everything with Computer Associates in the registry keys.

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