ndalmolin_13
asked on
Messages getting stuck in outbound queue on my SBS 2003 server
Hello Experts,
I have been experiencing an issue on my SBS 2003 server of messages getting stuck in the queues. When users send email to someone@hotmail.com, someone@msn.com, or someone@ntdcc.com, the messages get stuck in the queue. If they send email to anyone else, it is delivered just fine. If I reboot the SBS server, these queues are cleared out and the messages in them are delivered without any issues.
Any ideas on what may be causing this?
Regards and Happy New Year,
Nick
I have been experiencing an issue on my SBS 2003 server of messages getting stuck in the queues. When users send email to someone@hotmail.com, someone@msn.com, or someone@ntdcc.com, the messages get stuck in the queue. If they send email to anyone else, it is delivered just fine. If I reboot the SBS server, these queues are cleared out and the messages in them are delivered without any issues.
Any ideas on what may be causing this?
Regards and Happy New Year,
Nick
ASKER CERTIFIED SOLUTION
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If uninstalling the virus/spam software doesn't help and you send out via DNS rather than smarthost have a look at this FAQ from EE member alanhardisty: http://www.it-eye.co.uk/faqs/readQuestion.php?qid=2
ASKER
If this is anti-virus related, what can I do? I can't have my server without AV?
Just uninstall it temporarily to see if it fixes it.
If it does then re-install the AV software this normally fixes it.
If it does then re-install the AV software this normally fixes it.
ASKER
I will have to do the uninstall and reinstall during off hours. I will keep you posted. Thanks for your help.
AV would stop mail going to all domains, the likely cuplprit is your need to smarthost/relay the mail. keep us posted!
The fact that a reboot resolves it suggests it's something in the server causing the problem.
Also did you check the link I posted?
There should also be no need to use a smarthost/relay if the server is configured properly.
The domains you mention do check for a SPF record but they would still check for the SPF even if the server gets rebooted.
The domains you mention do check for a SPF record but they would still check for the SPF even if the server gets rebooted.
ASKER
I checked the link you provided and we look good. I used spamhaus.org to check for blacklistings as well and we are not listed.
We have installed a new AV recently, so I'm suspecting that has something to do with the issue.
Nick
We have installed a new AV recently, so I'm suspecting that has something to do with the issue.
Nick
More than likely!
99.9% of the time I see this problem it's caused by virus/spam software.
99.9% of the time I see this problem it's caused by virus/spam software.
Might you have a dynamic IP?
Recently ran into issues sending to hotmail, and AOL who will not accept e-mail from a site that is part of a dynamic IP range. The site I was dealing with had a static IP, but was on a list that said it was dynamic. Had to resort to smarthost.
Apparently a few companies use the same block lists. AOL has some test tools that may be of some help, but not the Dynamic IP issue.
http://postmaster.aol.com/trouble/
However, if this were the case it is very odd the messages would be delivered upon reboot. That sounds more like some form of malware as suggested by others.
Recently ran into issues sending to hotmail, and AOL who will not accept e-mail from a site that is part of a dynamic IP range. The site I was dealing with had a static IP, but was on a list that said it was dynamic. Had to resort to smarthost.
Apparently a few companies use the same block lists. AOL has some test tools that may be of some help, but not the Dynamic IP issue.
http://postmaster.aol.com/trouble/
However, if this were the case it is very odd the messages would be delivered upon reboot. That sounds more like some form of malware as suggested by others.
ASKER
Hello All,
I uninstalled the AV software today and everything worked as expected. When I reinstalled the AV software, I ran into the same issue. I'm using Avast SBS. Any ideas.
Thanks for your help.
Nick
I uninstalled the AV software today and everything worked as expected. When I reinstalled the AV software, I ran into the same issue. I'm using Avast SBS. Any ideas.
Thanks for your help.
Nick
Are you running the latest Avast software?
If not make sure you are. Also try re-applying SP2 for Exchange 2003 after installing Avast.
Is mail getting stuck in the queu and saying something about maximum concurrent connections?
If not make sure you are. Also try re-applying SP2 for Exchange 2003 after installing Avast.
Is mail getting stuck in the queu and saying something about maximum concurrent connections?
You can increase the maximum number of concurrent connections in Exchange System Manager under servers | protocols | SMTP | default SMTP virtual server | properties.
This is not necessary most of the time though I had to do so on a client using a smart host (SMTP relay) with a slower connection. It can also be due to your server being affected by malware or used as an open relay.
This is not necessary most of the time though I had to do so on a client using a smart host (SMTP relay) with a slower connection. It can also be due to your server being affected by malware or used as an open relay.
There is a setting in Avast that causes this as well, it needs to be set to 0 in the avast4.ini file.
Find the following key:
[MailScanner]
MaxConnections=20
and change the 20 to 0
it's quite a common problem with Avast on an exchange server.
Find the following key:
[MailScanner]
MaxConnections=20
and change the 20 to 0
it's quite a common problem with Avast on an exchange server.
Sounds like the connections in Avast would more likely be the problem then as your problem only exists with Avast installed.
Make sure that Avast is not scanning the C:\Program Files\Exchsrvr folder and all subfolders. It could essentially be holding itself up if it is scanning at the file level and the queue level at the same time.
ASKER
I'm running the latest Avast. I have found the MailScanner key, but there is no MaxConnections setting.
Check in the user interface under the options tree you should be able to find it there.
It looks like it needs to be added: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=345&nav=0,1,68
ASKER
Avast support never could figure out what was going on. We had to uninstall the AV and install the AV we used to use.
J