cetomas
asked on
Automatic updates failing
The server is running 2008 server standard and all machines in the network are vista x64. Manual updates work (Check online for updates from Microsoft Update), however automated updates are not working at the moment (Check for updates).
I attempted to resolve the issue using the following MS KBs:
* http://windows.microsoft.com/en-CA/windows-vista/Windows-Update-error-80072efd
* http://support.microsoft.com/kb/836941
* http://support.microsoft.com/kb/971058
I added the trusted sites to both the software firewalls and the hardware firewall to no resolve. I was hoping that someone has resolved an issue similar to this.
I attempted to resolve the issue using the following MS KBs:
* http://windows.microsoft.com/en-CA/windows-vista/Windows-Update-error-80072efd
* http://support.microsoft.com/kb/836941
* http://support.microsoft.com/kb/971058
I added the trusted sites to both the software firewalls and the hardware firewall to no resolve. I was hoping that someone has resolved an issue similar to this.
ASKER
To answer your questions yes GPO is used for configuring all computers however windows updates are not amongst those configurations. The error I get on all stations including the server is a 80072EFD. It is not limited to automatic updates either if I simply click the check for updates button it produces this error as well.
As requested I have uploaded the log file you asked for. It has one full segment if you need more of the log file please let me know but I believe this should be sufficient.
WindowsUpdate.log
As requested I have uploaded the log file you asked for. It has one full segment if you need more of the log file please let me know but I believe this should be sufficient.
WindowsUpdate.log
Do you have a proxy set? If you do, clear it out and try again.
Hi,
Well, The key error you are having is in your log file is "WinHttp: SendRequestUsingProxy failed for". Do you use a proxy? If not type in 'proxycfg.exe -d' on a command line of the server. If so you will need to troubleshoot your proxy access
Also check these two discussions:
http://social.technet.microsoft.com/Forums/en/systemcenterupdates/thread/0f131c49-cb53-48e6-9bcd-a48fa58911d2
http://msmvps.com/blogs/athif/archive/2006/05/08/Error-80072efd.aspx
Regards,
Faraz H. Khan
Well, The key error you are having is in your log file is "WinHttp: SendRequestUsingProxy failed for". Do you use a proxy? If not type in 'proxycfg.exe -d' on a command line of the server. If so you will need to troubleshoot your proxy access
Also check these two discussions:
http://social.technet.microsoft.com/Forums/en/systemcenterupdates/thread/0f131c49-cb53-48e6-9bcd-a48fa58911d2
http://msmvps.com/blogs/athif/archive/2006/05/08/Error-80072efd.aspx
Regards,
Faraz H. Khan
ASKER CERTIFIED SOLUTION
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Error in your log referred here
You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates
You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates
Hi,
Check whether the windows updates checks for updates from Microsoft server or WSUS in GPO.
Because, If all clients look for updates from windows server (if configured) then eventually in would fail.
Make sure, if contacts Microsoft server for updates to install on the machines.
Also you can try the microsoft KB article - http://support.microsoft.com/kb/328010
Check whether the windows updates checks for updates from Microsoft server or WSUS in GPO.
Because, If all clients look for updates from windows server (if configured) then eventually in would fail.
Make sure, if contacts Microsoft server for updates to install on the machines.
Also you can try the microsoft KB article - http://support.microsoft.com/kb/328010
To check whether you GPO in windows server is configured with WSUS - Read the article -
http://technet.microsoft.com/en-us/library/cc720533(WS.10).aspx
http://technet.microsoft.com/en-us/library/cc720533(WS.10).aspx
ASKER
I will be on location at the client who is having this issue tomorrow, I will be going through the comments you guys have suggested then.
it is actually much easier to check if you are using WSUS by running from command prompt:
reg query "HKLM\SOFTWARE\Policies\Mi crosoft\Wi ndows\Wind owsUpdate" /s
reg query "HKLM\SOFTWARE\Policies\Mi
ASKER
Hi guys, I checked to see if the server is using the WSUS server and it appears as though it is. I had already checked if it was a 3rd party firewall blocking it by both turning it off and adding the site information to the firewall as allowed. I attempted the suggestions listed above in regards to the WSUS but I am still getting the same errors. Please let me know if there is something I can do. I attempted to change the WSUS server to http://servername to reference port 80 much like the person in this link had done but that did not work http://social.technet.microsoft.com/Forums/en/systemcenterupdates/thread/0f131c49-cb53-48e6-9bcd-a48fa58911d2
C:\Users\controller>reg query "HKLM\SOFTWARE\Policies\Mi crosoft\Wi ndows\Wind owsU
pdate" /s
HKEY_LOCAL_MACHINE\SOFTWAR E\Policies \Microsoft \Windows\W indowsUpda te
WUServer REG_SZ http://servername:8530
WUStatusServer REG_SZ http://servername:8530
ElevateNonAdmins REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWAR E\Policies \Microsoft \Windows\W indowsUpda te\AU
NoAutoUpdate REG_DWORD 0x0
AUOptions REG_DWORD 0x3
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
UseWUServer REG_DWORD 0x1
RescheduleWaitTimeEnabled REG_DWORD 0x1
RescheduleWaitTime REG_DWORD 0x1
RebootWarningTimeoutEnable d REG_DWORD 0x1
RebootWarningTimeout REG_DWORD 0x5
RebootRelaunchTimeoutEnabl ed REG_DWORD 0x1
RebootRelaunchTimeout REG_DWORD 0xa
DetectionFrequencyEnabled REG_DWORD 0x1
DetectionFrequency REG_DWORD 0x1
AutoInstallMinorUpdates REG_DWORD 0x1
NoAutoRebootWithLoggedOnUs ers REG_DWORD 0x0
Please let me know if anyone has any other ideas, thank you.
C:\Users\controller>reg query "HKLM\SOFTWARE\Policies\Mi
pdate" /s
HKEY_LOCAL_MACHINE\SOFTWAR
WUServer REG_SZ http://servername:8530
WUStatusServer REG_SZ http://servername:8530
ElevateNonAdmins REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWAR
NoAutoUpdate REG_DWORD 0x0
AUOptions REG_DWORD 0x3
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
UseWUServer REG_DWORD 0x1
RescheduleWaitTimeEnabled REG_DWORD 0x1
RescheduleWaitTime REG_DWORD 0x1
RebootWarningTimeoutEnable
RebootWarningTimeout REG_DWORD 0x5
RebootRelaunchTimeoutEnabl
RebootRelaunchTimeout REG_DWORD 0xa
DetectionFrequencyEnabled REG_DWORD 0x1
DetectionFrequency REG_DWORD 0x1
AutoInstallMinorUpdates REG_DWORD 0x1
NoAutoRebootWithLoggedOnUs
Please let me know if anyone has any other ideas, thank you.
Post your clientdiag results from a client.
ASKER
ÿAs per your request:ÿÿ
WSUS Client Diagnostics Tool
Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
GetFileVersion(szEngineDir ,&susVersi on) failed with hr=0x80070002
The system cannot find the file specified.
Press Enter to Complete
WSUS Client Diagnostics Tool
Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
GetFileVersion(szEngineDir
The system cannot find the file specified.
Press Enter to Complete
ASKER
Question: In step 1 it already has an entry listed for Domain as a string value the data in it is the domain.local
in your gpo, do you have the correct servername listed in specify intranet ?
wsus-specify-intranet-microsoft-.gif
wsus-specify-intranet-microsoft-.gif
ASKER
That is currently listed as http://servername:8530
I have also tried http://servername to see if that would make a difference.
I have also tried http://servername to see if that would make a difference.
just found out that the 0x80070002 error is because clientdiag is for 32 bit only.
have you tried temporarily disabling windows firewall?
Are you using proxy ? suggestion here then
http://www.windowsupdateadvisor.com/error-0x80072efd.html
Did you go over this one posted earlier ?
http://support.microsoft.com/kb/836941
have you tried temporarily disabling windows firewall?
Are you using proxy ? suggestion here then
http://www.windowsupdateadvisor.com/error-0x80072efd.html
Did you go over this one posted earlier ?
http://support.microsoft.com/kb/836941
ASKER
No proxy
And the KB is one of the first things I tried listed in my original question
And the KB is one of the first things I tried listed in my original question
Hi,
I hope you want the client systems to fetch updates from microsoft update server directly. If my understanding is correct. Please change the option in GPO for WSUS to be disabled.
Let me how do you want the clients systems to receive updates.
From WSUS or Microsoft Update.
I hope you want the client systems to fetch updates from microsoft update server directly. If my understanding is correct. Please change the option in GPO for WSUS to be disabled.
Let me how do you want the clients systems to receive updates.
From WSUS or Microsoft Update.
ASKER
still working on this as i have time
ASKER
It was actually the hardware firewall, thank you for posting in regards to this.
Please attach C:\windows\windowsupdate.l