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AMD vs Intel

Hello,

We are havig a new security system installed at our site - as we have had a new office move. The "security system installers" are very rigid on the type of system they will support.  Turns out I got and AMD system instead of an intel for the PC that needs to run their software.
They claim they won't support our SW if we are on an AMD system ............ do you see any concerns with this?
The SW seems to run fine.
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bjmorse
Asked:
bjmorse
4 Solutions
 
Dr. KlahnPrincipal Software EngineerCommented:
Well, yes, I do see a concern -- if anything goes wrong, or even if you need any kind of help -- your vendor won't support you.  That's unacceptable for a security application.

It doesn't matter whether the OS and software run correctly if the vendor isn't going to support you.  We can only speculate that they have some good reason for doing this, as it's clearly a bad business policy considered on a does-it-work basis.

Since PCs are so cheap, I'd just bite the bullet, find out what kind of system your vendor recommends, and buy that.
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Bransby-ITCommented:
Ask them for reasons why they only support intel?
Ludicrous if you ask me.
They will gave a reason but not one I can come up with.

What next insurance companys nit paying out if the robber is ginger!
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Bransby-ITCommented:
Ask them for reasons why they only support intel?
Ludicrous if you ask me.
They will gave a reason but not one I can come up with.

What next insurance companys nit paying out if the robber is ginger!
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3_SCommented:
Mostly if a vendor makes a statement like this, it's because they have only intel or have only tested with intel hardware. If a problem occurs on AMD they should be able to give a solution if they support it, but they don't.
So if you want AMD supported and they are willing to test it, this will cost you much more. Buying only intel will be the solution, or look for an other vendor/security system if you want to keep using AMD.
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arnoldCommented:
Does the security firm have an Supported OS requirement or are they only referencing CPU based support?
I.e. they may have a custome app that essentially has both the OS and the application component as one and as others have posted they've only tested their app under a specific type of hardware.
If they have an OS requirement, then I suspect they are just as others said only tested with an Intel CPU.
If theirs is only an application that relies on the OS, there should not be any problems depending on what the security application is supposed to do and what tasks it needs to perform.
I.e. are there any add-on cards that need to be installed, etc?
Your option is to get the app install on the hardware you have and see whether it performs if it does not, you would need to get a supported hardware platform.
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