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Can't login to Symantec EndPoint Protection Manager Console

Posted on 2009-12-31
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Last Modified: 2013-12-09
Hi brothers
I have some problems with login to my symantec protection manager
I'm using windows server 2008 x64
when I restart the server the symantec endpoint protection manager service is working and when login i get this message "Unexpected Server Error" and when I restart the symantec protectino manager service I can't start the service and I get this message in the Event Viewer "The semsrv service failed to start." with event id:4098
Can anyone help me?
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Question by:mary_87
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Expert Comment

by:jimmymcp02
ID: 26156856
what version of sep are you running also do you have any services packs installed? the reason why im asking this is because sep 11 mr5 supports win2k8 r2 and sp2 as sep managers... anything older than sep11 mr5 can up to mr4 can be installed on win2k8 but not sp2 or r2
 
also look search for the following  Fix ID: 1764453 provided in mr5
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216360648?Open&docid=2009072315130848&nsf=ent-security.nsf&view=docid
 
it sounds like you are experiencing the issue described which is fixed on mr5
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Author Comment

by:mary_87
ID: 26157665
it was working but now is not working and im using windows server 2008 sp2 and I have problems with sepm not sep
I can't login to the manager console
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by:jimmymcp02
ID: 26158936
can you please tell us which version of sep you are running?
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LVL 20

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by:jimmymcp02
ID: 26158937
also if you restart the win2k8 server running sep manager can you log in afterward at all?
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Author Comment

by:mary_87
ID: 26158990
First im using sepm 11.0.5 and i restarted server and the same problem exist and i tried to repair and i configured the manager server with other port i got this message in the picture attached
also i uninstalled the manager and reinstall it and also i used another port and the same message in the picture attached
I will be crazy
I don't know what is happening?
Untitled.jpg
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LVL 31

Expert Comment

by:Justin Owens
ID: 26183189
This is probably a moot point, but have you contacted Symantec customer service?
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Accepted Solution

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mary_87 earned 0 total points
ID: 26206086
I find the solution by myself
after trying manythings I found that there is somthing that is making sepm stop and web server which is symantec live update administrator
I stoppd the live update administrator app from services which is tomcat5.exe and reinstalled it
and now everything is fine and nice
I shared this for knowledge because i had worked hard to solve it
thanks
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