[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 669
  • Last Modified:

NTOSKRNL.EXE corrupt or missing.

Thanks in advance.

HP a1410 Media Center
XP Media Center
Symantec AV corporate


I looked over most of the provided solutions on this site (albeit quickly) on this subject, and have already tried most of them (the ones that made sense to try).

Scanned for viruses with internal and external scanner.
Ran Chkdsk; no drive corruption noted.
restored ntoskrnl.exe from the XP disk.
Rebuilt boot.ini

Heres the deal: I noticed that computer hope recommended swapping out the keyboard (which did nothing), BUT after trying different ports/keyboards/mice I was finally able to replicate the error (with consistency).  The error only appears if something is plugged into the USB bus(es); and, the PS2 mouse port appears to be dead.  When there are no USB devices connected, the OS boots fine.  Sounds like a hardware/mobo issue, but why?  Why would an electrical issue cause the system to return an error stating that the kernel is corrupted?  I'm really more interested in the why, because I'll most likely just replace the board.

0
Bumslaw
Asked:
Bumslaw
  • 3
  • 3
1 Solution
 
charlestasseCommented:
This is a known issue with some systems and BIOS.
What is happening is that the system BIOS is seeing the USB devices as bootable devices. This issue can present itself as a "No Boot Device Found" error or NTOSKRNL missing or corrupt
0
 
BumslawAuthor Commented:
(thanks very much Charles, that help a lot).  

Pulled the battery on the BIOS; waited two minutes, restarted.

Here's what I have now:

The kernel corruption message is gone, and the machine will now boot with USB devices connected, but the USB devices are still unusable until windows boots (probably a setting in the CMOS).  

I boot the computer with a PS2 keyboard, and can manage to get into the BIOS, but then, as soon as the BIOS loads, I loose PS2 functionality. Odd?  I agree.  Any takers on this one?
0
 
charlestasseCommented:
Update the BIOS Firmware and see if this resolves the issue
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 
BumslawAuthor Commented:
Installed this BIOS update (dated 2006, http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-43507-1&lc=en&dlc=en&cc=us&lang=en&os=228&product=1841799 ).  It sounded hopeful at first as that update has fixes for USB  devices.  It did nothing however.  I think its FUBARED.  Unless there is anything else I can try, I'll most likely consider the PC FUBAR, and strip it for parts.

0
 
charlestasseCommented:
You can try to do an OS repair from the recovery console or a repair install of the OS
But the issue looks more like hardware than software, spare parts might be the way to go.
Cheers
0
 
BumslawAuthor Commented:
Quick and to the point.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now