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Filemaker Pro Email Could Not Be Sent Successfuly

We have an email issue in Filemaker Pro, even though all the fields are completed correctly for SMTP.  We have created scripts for emails to be sent from the server upon such things as closing out of FM Pro or clicking on a Print button, etc.  The problem is intermittant; we cannot narrow it down.

Email server is Exchange 2003.

In addition, we get the error "Email(s) could not be sent successfully."  We have tried Google and the Filemaker site; others have had this problem too.
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rvfowler2
Asked:
rvfowler2
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4 Solutions
 
rvfowler2Author Commented:
In addition, we get the error "Email(s) could not be sent successfully."  We have tried Google and the Filemaker site; others have had this problem too.
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lesouefCommented:
several persons complained about this here too, no known fix yet. If the SMTP server is yours, check its log to know the details about the error, fm does not "translate" all of them nor gives the raw error msg from the smtp server. I suspect a response time delay which is set too low.
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rvfowler2Author Commented:
Three days have gone by due to the holidays.  We will look at these answers on Monday.
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rvfowler2Author Commented:
How do you set the response time delay?  I searched for "Microsoft Exchange response time delay" and found nothing in MMC help and nothing useful via Google.
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lesouefCommented:
this is in SMTP service params
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rvfowler2Author Commented:
Again, I searched for SMTP on the server.  All I could find was the service itself and nowhere did it have a place where I could change the response time delay.
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lesouefCommented:
computer/manage, then see the screen capture (w2k3 but should be close enough)
smtp.png
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rvfowler2Author Commented:
Could not find it in computer/manage (see below).  Tried opening the IIS Manager and could not see it there either.  My partner told me we had SMTP.  Is there any way our emails could be routing without it?  Do we have SMTP installed?

SMTP-issue.doc
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rvfowler2Author Commented:
Also, we are running Windows Server 2003 Small Business Edition.
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lesouefCommented:
you did not grab the right part, it is supposed to be just below this.
after "web sites", you should get "web service extensions", and "default SMTP virtuel server".
yes, you can run with an external SMTP server, so you may miss this SMTP and still run OK.
mine is a standard 2003, not SBS. and SMTP is not installed by default, I did it manually.
if you're using the internal one, the service is called "Simple Mail Transport Protocol" so you can check if running or not.
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rvfowler2Author Commented:
There is no default SMTP virtual server after web service extensions.  There is nothing after it (see in attached).  I  also went to services and there is Simple Mail Transport Protocol listed.  And, just to be thorough, I checked to see if I could set the delay time response there, but there was not option to do so.
you-did-not-grab-the-right-part.doc
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webwyzsystemsCommented:
It sounds like a different server is handling SMTP for you.What is the SMTP server address?

Something to remember is that many ISP's are restricting the use of Port 25 in order to get a handle on the spam problem.
For example, if your internet provider is Shaw cable, and you try to send an email thru an SMTP server with address: mail.mysmtp.com, the mail will not be sent. Your mail server will never receive the email. Shaw blocks Port 25 which is the default SMTP port.
Instead, you would need to set your SMTP server as mail.shawcable.net. Then, your email goes out fine.

Alternatively, you setup your mail server to use a different port, say port 26. You then change the mail clients to use Port26. If you do this, you can still use a third party SMTP server.

Not all ISP's are doing this, and sometimes it depends on whether or not you have a business account or not.

The surest indicator that this is happening is to check the SMTP logs on the SMTP server. If you don't see log entries for the mail you are sending..then your ISP is silently blocking.

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rvfowler2Author Commented:
Sorry to ask a dumb question (I'm new in a two-person small business I.T. dept., but the main guy only works mornings.  Where would I look to find the address of the SMTP server or discover if it is a third-party or ours?
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rvfowler2Author Commented:
I noticed in the header info below the following -- Microsoft SMTPSVC(6.0.3790.3959 -- Is this the address of the SMTP server?

Microsoft Mail Internet Headers Version 2.0
Received: from XPUPC-LC ([10.0.70.29]) by unitedpropertiescorp.com with Microsoft SMTPSVC(6.0.3790.3959);
       Mon, 4 Jan 2010 18:37:43 -0500
Date: Mon, 4 Jan 2010 18:37:43 -0500
From: =?UTF-8?B?RmlsZW1ha2VyIERhdGFiYXNl?= <filemaker@upcli.com>
To: denis@upcli.com, joalrod@aol.com, Lorraine@upcli.com,
 Anne@upcli.com, Debbie@upcli.com, NelsonAgis@upcli.com, Kim@upcli.com,
 Simone@upcli.com, lee@upcli.com, dougrodger@yahoo.com,
 mjajsa@optonline.net, lharris@cchtax.com, randy@upcli.com
Message-ID: <FileMaker.4b427bc7.4.1f3c@>
Subject:
 =?UTF-8?B?VGhpcyBWYWNhbmN5IEhhcyBCZWVuIERlbGV0ZWQgZnJvbSB0aGUgVmFjYW5jeSBTaGVldAAA?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit
Return-Path: filemaker@upcli.com
X-OriginalArrivalTime: 04 Jan 2010 23:37:43.0596 (UTC) FILETIME=[E985EEC0:01CA8D96]
X-TM-AS-Product-Ver: SMEX-8.6.0.1168-6.000.1038-17110.004
X-TM-AS-Result: Yes-9.251000-4.000000-31
X-TM-AS-User-Approved-Sender: No
X-TM-AS-User-Blocked-Sender: No

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lesouefCommented:
no this is the microsoft SMTP service version. so you obviously use the windows SMTP. maybe when using SBS and exchange, its management console is handled differently from the std version.
marginal note: avois to leave emails in posts, they are scanned by google search engine and you may find these spammed later on.
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rvfowler2Author Commented:
It turns out that it seems like the consulting company that set up our server hid certain services, so we just need to check with them in order to view SMTP.  I'm closing this out and awarding you both the points.  It seems the issue could be caused by a variety of causes and you both have given us plenty to work with.  Thank you.
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rvfowler2Author Commented:
Thank you.
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