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Remote Web Workplace - cannot log into PC's - Where to start? Windows Small business Server 2003

Posted on 2009-12-31
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Last Modified: 2013-11-21
Hi,

All was fine yesterday but today staff are unable to log into the their office PC's from home using the Remote Web Workplace service built into SBS 2003?

They get past the first window and are able to log in with username and password. but when they click the link to
"Connect to My Computer at Work"
and then choose their computer from the list and press "Connect" they get the error as shown in the screen shot attached.

As said it was working fine yesterday. What could cause this? Should I look for a particular service on the server? I am able to RDP into the server (After connecting to VPN) and all seems OK.

Thanks for any input.
RemowWebWorkplaceErrorCapture.PNG
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Comment
Question by:afflik1923
7 Comments
 

Expert Comment

by:tsintegrator
ID: 26154441
First ensure that the remote computer is on. Remove system from domain next  use the SBS Client Setup to rejoin the system to the network.

By Jeffery
Technology System Integrator
www.tsintegrator.com 
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Author Comment

by:afflik1923
ID: 26154496
OK but in this case the office has been closed so no one has had access. I can still ping the PC's on the network so everything suggests they are still turned on.
So nothing has changed and the office is closed at the moment, so can't get access to the PC.

So any ideas?
Is there services I can check on the server?
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Expert Comment

by:tsintegrator
ID: 26154514
Remote to the server and then to the client  and complete the task above form remote connection
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Expert Comment

by:Rob Williams
ID: 26154555
Can you use RWW to connect to the server itself as an admin. If not it may be an IIS issue. Make sure service is started and in the IIS management console make sure the web sites are started.
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Expert Comment

by:tsintegrator
ID: 26154618
Install Dameware utility trial version on the server and try to install the client on the desktop. you can also use dameware to force restart the system.

Jeff
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Expert Comment

by:llhuff
ID: 26165978
User may have installed Iternet Explorer 8.
Open ie8 -  go to tools/internet options/security/custom level and change the active x control and plugin setting.

LH
ie8-SecurityCustomAllowActive-X.jpg
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Accepted Solution

by:
afflik1923 earned 0 total points
ID: 26167624
I've come across this and am still investigating but I am thinking this is a good place to start:

http://support.microsoft.com/kb/886209
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