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Can't access program on C drive of server through RDP

I have a terminal server setup in application mode.  If I log in to the server using the administrator login, I am able to access the program that has the .exe file on the server's C drive.  If I log in using one of my remote users (I actually have this user setup as an administrator in the member of section), I am not able to access the program.  The error states "Windows cannot access the specified device, path, or file.  You may not have the appropriate permissions to access the item".  Also, if I right click and tell it to run as the administrator, it allows me to run the program.

I am running Windows Server 2003 Standard Edition Service Pack 2.
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xpconsult
Asked:
xpconsult
1 Solution
 
Cláudio RodriguesCommented:
It is a permissions issue. Probably policy or NTFS permissions.
You can use Process Monitor (free from Microsoft) to determine where the issue is. How to do it, it is explained on the guide I wrote, "Terminal Services A to Z" available for download at no cost at http://www.wtslabs.com.

Cláudio Rodrigues
Citrix CTP
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tsintegratorCommented:
Please ensure that the user is part of the administrator group and if user is not and administrator check GPO
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xpconsultAuthor Commented:
Here is more information.  I logged on to the server through the domain (this server is TS only, not DC) using the user and was still not able to access the program.  When I log in to the server locally (off the domain) with the user, then I am able to access the program.

I believe this is a permissions problem but not sure where to start.
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Cláudio RodriguesCommented:
Did you read my post? It clearly gives you a great start!

Cláudio Rodrigues
Citrix CTP
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xpconsultAuthor Commented:
How about a little clarity instead of sending me a 75 page PDF file.
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Shift-3Commented:
Is it possible that you installed the program without being in install mode?  That is, did you install it through Add/Remove Programs or run the command change user /install beforehand?

If there's any uncertainty on that point, you might want to uninstall and reinstall.
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xpconsultAuthor Commented:
This server was not a terminal server when initially setup so the program was already installed.  I just recently installed TS and tried to access it.  I will try to uninstall and reinstall.
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xpconsultAuthor Commented:
Uninstalling and reinstalling did not work.  There are other programs on this server that are on the C drive that I can access.  Even in the same folder that this one is in but I still can't access the one program.
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Cláudio RodriguesCommented:
How about at least opening the PDF and reading the index? I am not asking you to read 75 pages but we, experts, do expect people to at least read the index.

As you can see right on the index, it shows 'Application Troubleshooting' on page 36.
That section not only explains how to troubleshoot this but gives you links to all the required tools AND a step-by-step example.

Cláudio Rodrigues
Citrix CTP
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xpconsultAuthor Commented:
I went trough the process monitor and it tells me acess denied for the program that I am trying to run.  Your PDF tells me to change the NTFS permissions for this file.  Where do I go to do this?
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xpconsultAuthor Commented:
I was able to change the NTFS permissions for this program and was able to start the program without getting the first error message but now I am getting another message related to not being able to create a message directory for the program.  Basically, I am still having permission problems.  I created a brand new user on the DC and on the TS with administrator rights but that user was still not able to successfully access the program.  Any ideas?
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Cláudio RodriguesCommented:
What process monitor shows now on both the FILESYSTEM and REGISTRY?

Cláudio Rodrigues
Citrix CTP
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xpconsultAuthor Commented:
Claudio,

I'm not exactly sure what you are asking.  Can you clarify please?
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Cláudio RodriguesCommented:
After you changed the NTFS permissions, monitoring the application using Process Monitor, what does it show? Do you see any access denied or something that points to the app not being able to find a registry key and/or file?

Cláudio Rodrigues
Citrix CTP
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