Outlook 2003 partially syncing with GAL

Posted on 2009-12-31
Last Modified: 2012-05-08
I have user who's outlook 2003 client is only partially syncing with the exchange gal. Any way to get the outlook client to force a sync with the gal or ?
Question by:KratosDefense
    LVL 57

    Accepted Solution

    Hello KratosDefense,

    *****Update the Offline Address Book (Exchange 2007)*****

    1. On the Exchange Server > Start > All Programs > Microsoft Exchange Server 2007 > Exchange Management Console.
    2. Select Organisation Configuration > Mailbox > Offline address book tab > Right Click the Default Offline Address Book > Update > HEED THE WARNING > OK > Right Click Again > Properties > You can change the Schedule at which it updates.

    *****Force Outlook to Download the New Offline Address Book******

    1. Launch Outlook > Click Tools > Send/Receive > Download Address Book > Ensure "Full Details" is selected > OK.



    Author Comment

    I have exchange 2003. I will update the offline AB in it and give your steps a try. .. Could outlook cached mode also be causing the sync issues with the gal?
    LVL 5

    Assisted Solution

    outlook partially downloads the last updated version from the exchange
    if you need to download the full address book you need to un check the (download changes since the last send/receive) check box
    LVL 57

    Assisted Solution

    by:Pete Long
    in answer to your question - yes take the client out of cached mode - and they will use the LIVE GAL - bear in mind if they are a remote/laptop worker they may need to be in cached mode, but if its  static desktop PC leave it un-cached

    Author Closing Comment

    All very helpful. thxs
    LVL 57

    Expert Comment

    by:Pete Long

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