AT&T DSL Problems With Netgear WGR614 Router

Posted on 2009-12-31
Medium Priority
Last Modified: 2013-12-14
Hello, I just got AT&T DSL today and set up my modem for it (Motorola  2210-02-1022 I believe is the model number).  When I go directly from my main computer to the Motrola modem, I have a perfect, extremely fast Internet connection.  However, when I try to introduce the Netgeaer WGR614 in to it, I lose my connection on ALL wired and wireless devices that go through the Netgear box.  So basically since everything is going through the Negtear box, I lose all Internet connectivity whatsoever.  This is the same router that I've used (and had configured exactly the same) for years with Time Warner Cable Road Runner.  I am at a loss as to what to try and do/change to solve the problem.  Thanks for any assistance in advance.  I've also put in what I think is the correct user ID and password now since that is required since I have a PPPoE connection but it still is not working correctly.
Question by:theposse
LVL 14

Accepted Solution

TedInAK earned 1000 total points
ID: 26157362
Sounds similar to the problem listed at http://www.experts-exchange.com/Networking/Broadband/DSL_Cable/Q_24995837.html

Give the various solutions there a try, specifically the MAC address cloning.

Assisted Solution

SinisterSalad earned 1000 total points
ID: 32666188
Usually, the modem has the username/password entered into it for PPPoE, so the router just needs to be set to DHCP on the WAN.  I'd factory reset the router and just plug it in.

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