AT&T DSL Problems With Netgear WGR614 Router

Posted on 2009-12-31
Last Modified: 2013-12-14
Hello, I just got AT&T DSL today and set up my modem for it (Motorola  2210-02-1022 I believe is the model number).  When I go directly from my main computer to the Motrola modem, I have a perfect, extremely fast Internet connection.  However, when I try to introduce the Netgeaer WGR614 in to it, I lose my connection on ALL wired and wireless devices that go through the Netgear box.  So basically since everything is going through the Negtear box, I lose all Internet connectivity whatsoever.  This is the same router that I've used (and had configured exactly the same) for years with Time Warner Cable Road Runner.  I am at a loss as to what to try and do/change to solve the problem.  Thanks for any assistance in advance.  I've also put in what I think is the correct user ID and password now since that is required since I have a PPPoE connection but it still is not working correctly.
Question by:theposse
    LVL 14

    Accepted Solution

    Sounds similar to the problem listed at

    Give the various solutions there a try, specifically the MAC address cloning.

    Assisted Solution

    Usually, the modem has the username/password entered into it for PPPoE, so the router just needs to be set to DHCP on the WAN.  I'd factory reset the router and just plug it in.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Enabling OSINT in Activity Based Intelligence

    Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

    This solves the problem of diagnosing why an internet connection is no longer working. It also helps identify the likely cause of the lost connection if the procedure fails to re-establish your internet connection. It helps to pinpoint the likely co…
    Cable Modem Provisioning from DPoE compliant server  This Article is to support CMTS administrators to provide an overview of DOCSIS compliance configuration file, and to provision a cable modem located at customer place from a Back office serve…
    Need more eyes on your posted question? Go ahead and follow the quick steps in this video to learn how to Request Attention to your question. *Log into your Experts Exchange account *Find the question you want to Request Attention for *Go to the e…
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now