MS Office 2003 - Please Insert Disc

Posted on 2009-12-31
Last Modified: 2012-05-08
Hi Experts!

On a new puter installed MS Office 2003 and at the last step accidently check 'delete source file'. Now when I want to open ie: Word it asks for the disc. So, went to 'Program and Features' selected to 'change' office and this time around I selected 'Run All From My Computer' (not sure that does anything).

So, whenever I logon a pop box (Insert disk) comes up and says : Please insert a disk into DVD RW Drive (E:). I'm pretty sure this is office's doing b/c its a new puter and right after Office was installed the pop up msg would come up.

If click cancel then it's ok. But how do you remove the annoying pop up msg?

Any ideas?

Question by:allanau20
    LVL 11

    Expert Comment

    Use the Windows Installer CleanUp Utility

    If that doesn't work you can:

    click start, run, & type msconfig... in here you can see what is starting up, you can turn off any office applications that you do not want to start up...

    LVL 5

    Author Comment

    happy new year! I'll try it.
    LVL 28

    Accepted Solution

    Do not click Cancel, but insert disc and let the installer finish.
    LVL 45

    Expert Comment


    The standard way to repair MS Office is to:

    1. Press 'Start'
    2. Select 'Control Panel'
    3. Double click 'Add/Remove programs'
    4. Find and select 'Microsoft Office' in the list, and press 'Change'
    5. When it appears select the 'Repair' option and follow the instructions.

    You will need your original discs to complete the task.

    LVL 38

    Assisted Solution

    Hi allanau20

    Just as peakpeak has said, insert your Office 2003 CD and click OK when prompted instead of clicking cancel.  It is looking for the original installation source to install the optional components that you set to "Run all from my computer", and seeing as you deleted the cached setup source from your hard drive, the CD is required.

    Any other optional components set to "Install on First Use" will prompt for the CD when you first use them, so it might be a good idea to fix the issue by recreating your cached setup source.

    To do this you copy the MS Office 2003 CD to your hard drive and make sure that the installation source in your registry points at that folder.

    MS Office 2003 Professional caches its setup files in this folder:

    C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9

    The Product ID code "90000409-6000-11D3-8CFE-0150048383C9" refers to Office 2003 Professional.  Other Office 2003 versions will have a different code.

    What is your version?

    If you are in any doubt about opening and navigating REGEDIT to look for values, then DON'T!

    If you open REGEDIT and expand the keys in the left down to:
    you should see one or more sub-keys with long names like that above. If there is more than one, then other major applications from the Office 2003 CD, such as FrontPage 2003 (90170409-6000-11D3-8CFE-0150048383C9), have been installed.

    A "CDCache" value of 2 in the above key (I think) means that the CD contents have been cached, and "LocalCacheDrive" should normally show "C".

    You will probably be able to find your own Office 2003 Product ID by opening REGEDIT and expanding the keys in the left pane down to:
    expand "Products" to show a long list of keys with alpha-numeric names like the above, and click on the first one.  Look in the right pane at the value named "ProductName".

    Press the down arrow on your keyboard and look at the "ProductName" value in each key as you go slowly down the keys until you see "Microsoft Office ????? Edition 2003" and stop.  Expand that key to show the sub-keys.

    The registry key for Office 2003 Professional:
    should have a value named "LastUsedSource" that reflects the MSOCache folder like this:
    "n;1;C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\"
    and a "PackageName" value set to the *.MSI that was used for the installation, eg. "PRO11.MSI".

    What you want to do is create that folder path:
    "C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9"
    and copy the contents of your office CD into the folder "90000409-6000-11D3-8CFE-0150048383C9"

    None of the other folders "MSOCache" or "All Users" should have any loose files under them.

    Instead of prompting for the CD when Office 2003 needs to install optional components or perform a repair, it should find your cached setup files.

    The "InstallSource" for Office 2003 Professional is stored in the registry under two other keys that relate to Uninstallation, Modification and Repair, but as these seem to be OK on your computer there should be no need to mess with either of them.  This is just for your information:



    Note how the 2nd one jumbles up the letters and numbers:

    90401109 0006 3D11 C8EF 10054038389C

    So, you have the choice:
    1. Insert the CD when prompted and allow it to find and install what it needs, and this path will be set as an installation source for future
    2. Recreate the MSOCache folder and copy the CD contents into it as a permanent installation source.


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