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Adobe Reader chashes in Domain Environment

I am having a problem with all of ym computers inside Win2k3 Domain. - I have Adobe Reader 9.2 isntalled, and it automatically crashes when it starts. The program shows document correctly, but it crashes that instant it stated. It is the same when I open up empty Reader.

This is what Event Viewer says:

ID 1000
Faulting application acrord32.exe, version 9.2.0.124, faulting module msvcr80.dll, version 8.0.50727.3053, fault address 0x000046b4.

ID 1002
Hanging application AcroRd32.exe, version 9.2.0.124, hang module hungapp, version 0.0.0.0, hang address 0x00000000.



Can someone please help, this is drivig me crazy. I have tried reinstalling, uninstallig, etc. The only solution I have found is simply using other program that works - ie Foxit Reader.
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mrmut
Asked:
mrmut
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1 Solution
 
CSecurityCommented:
uninstall and re-install Visual C++ 2008 Redistributable Package
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mrmutAuthor Commented:
Still the same. - The same crash. Here is an attachment.
 

untitled.JPG
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mrmutAuthor Commented:
I have just tried disjoinging and rejoyning a doman, with no prevail.
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CSecurityCommented:
Why do you care about domain? You are running it through domain? But it seems it's local
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mrmutAuthor Commented:
I don't understand the question?

The computers are in a domain environment, and the Reader runs OK if I start it from Safe Mode or local user.

I think it is a problem to the permissions, tho I don't have a clue where the problem is located.
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CSecurityCommented:
You should set proper permissions on all files of Adobe folder. I mean you are running Adobe reader across domain?
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mrmutAuthor Commented:
Well, yes - each PC has an Adobe.

I will try setting up the permissions!
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WorldOilCommented:
We're starting to get this error this morning. Any other suggestions?
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mrmutAuthor Commented:
I've tried resetting permissions on Adobe directory, but with no prevail. I have also tried contacting Adobe on the issue, but they haven't responded.

On the things I've tried is disjoin PC from domain, uninstall reader, join domain, install reader, but the identical problem is still here. Like there is something in Reader itself that crashes it.

Wierd thing is that it doesn't crash instantly, but when you try to move window a bit, or do something in it. - PDFs are displayed correctly, it seems that error isn't tied with PDF rendering engine.
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mrmutAuthor Commented:
BUMP!
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WorldOilCommented:
Have you tried updating to 9.3?
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mrmutAuthor Commented:
No, I haven't.
Will try today.
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J SSenior Systems AdministratorCommented:
Do domain administrators who log on the the same machine get the error?.


here are some references I found that may help you

http://kb2.adobe.com/cps/401/kb401416.html

http://kb2.adobe.com/cps/403/kb403090.html
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J SSenior Systems AdministratorCommented:
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J SSenior Systems AdministratorCommented:
More info


I just did a quick down and dirty test, and it looks like giving the list folder / read data permissions on the root level (applied to this folder only) of your users or homes share "fixes" the problem.

 

I still hope Adobe fixes this in Reader 10, as this shouldn't cause an issue since that root folder permissions should have nothing to do with how the program operates, since it shouldn't be doing anything in that folder anyway.  Flaw in the way they parse folder paths in my opinion.




I've also installed Adobe Reader 9.2.0 via Active Directory and I can confirm the Runtime error message still appears and the application exits. However, the suggested workaround was working. After setting List Folder / Read Data permission on the HOMES shared folder on the server (only applied to the folder itself) Adobe Reader started to work.
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mrmutAuthor Commented:
OK, it seems to me that this should work. - I don't think Iv'e understood what root leve? - Root of the UNC share?
I do use folder redirrection, tho I don't understand where I should set the permissions.
 
Thanks! (And sorry for a late Re)
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mrmutAuthor Commented:
Thanks.
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