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I am trying to update to XP SP3 and am getting error 0x80070005

I have been on the Knowledge Base but most answers seem old. I cannot update tp SP3 because it cancels on 0x80070005. Has anyone successfully corrected this problem using Microsoft solution Article ID 910336?
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Cetova
Asked:
Cetova
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4 Solutions
 
Jon500Commented:
Hi,

Can you clarify if you are receiving this error from Windows Update (before you try to install SP3) or while you are actually running the SP3 setup?

Thank you,
Jon500
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MidnightOneCommented:
I always recommend downloading the service pack and installing separately rather than through Windows Updates. I've had far better luck doing it that way.
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arnoldCommented:
Check the windowsupdate.log.
The issue might be with the windows media update failing.
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CetovaAuthor Commented:
Thank you, everybody.  Jon500: I am running the update when I get the message. MidnightOne: I did not save it to my hard drive first. arnold: I will check the log you indicate in a little while and advise.
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Jon500Commented:
Hi,

Can you try to do this:
Rename your SoftwareDistribution folder under C:\Windows (or whatever your root is) to ~SoftwareDistribution. After that, reboot and retry Windows Update. You may have a corruption in your system related to Windows Update downloaded files or its index to those already-downloaded files.

As always, ensure your system is clean. If in doubt, scan first with the free PrevX scanner at www.prevx.com.

Regards,
Jon500
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Jon500Commented:
I should add that you may/will have to wait while Windows Update re-syncs your operating system with the updates that are available. The process may take quite some time (as in an hour or two). Be patient, but there is no harm to try this and you can always stop the process and rename your ~SoftwareDistribution folder back to SoftwareDistribution if you wish.

Regards,
Jon500
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CetovaAuthor Commented:
Jon500: What is the registry called in C:\windows\SoftwareDistribution? There is a whole bunc h of stuff under that folder name. Is this something you would know or should I rename the entire folder?
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Jon500Commented:
Just rename the entire folder. This will ensure that Windows Update is "fooled" into thinking this is the first time you've attempted to update. Part of the Windows Update logic is to scan your system to see what has been installed already--and then to suggest packages that have not yet been downloaded but should be. Remember, I'm not telling you to delete anything--but the renaming of the folder will effectively be a delete, at least as far as Windows Update is concerned. After you rename the folder please reboot just to ensure that there are no cached (retained) settings and that you start fresh. Then run Windows Update as your first order of business once logged on to the operating system as an administrator.

I will be eager to hear what happens.

Regards,
Jon500
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orangutangCommented:
Have you already tried "Method 1: Reset the registry and the file permissions" from http://support.microsoft.com/kb/949377?
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CetovaAuthor Commented:
Gentlemen, I was unable to continue pursuing this yesterday but will resume it later today. I will advise of my success or lack thereof. Thanks.
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Ravi AgrawalCommented:
To install SP3, you must have SP2 installed first, do you have it?

Ravi.
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arnoldCommented:
SP3 is an inclusive update and does not require SP2.  
http://support.microsoft.com/kb/936929

The issue you will face will deal primarily with the timezone updates since 2007/2008 which are not part of the SP3 update and which are not detected/recommended after SP3 is installed.  You would need to manually/separately download the timezone update: http://support.microsoft.com/kb/928388
Or you will have your system not update the time when your daylight savings time kicks in and then you will have the daylight savings time kick out earlier than it should.
I.e. until April you will have the time on the system reflect Pacific standard and from late october it will reflect pacific standard as well versus having the daylight savings period from mid march to early november yours will have the early april to late october.
about a two week delay on the kick in and a week or two early kick out.
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CetovaAuthor Commented:
Gentlemen, I am now at work and will not get back to this for at least 2 weeks. I will rename C:\windows\SoftwareDistribution and try again. Thanks for your help.
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CetovaAuthor Commented:
I did not get to try reloading Service Pack 3 but Jon500's recommendations were excellent and I will try them.
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Ravi AgrawalCommented:
To arnold-

SP2 is not a strict requirement before installing SP3, I agree with you. But it is preferable to install SP2 before SP3, to avoid unseen issues. I was recently helping in a thread where the author overcame a situation by installing SP2 and then SP3 that otherwise was causing problems.

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_24944096.html?sfQueryTermInfo=1+grtrader+instal+sp2

See my Comment ID: 25949614

Thanks for the insight.

Ravi.
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