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GeForce driver won't finish install on Dell Inspiron 530

Posted on 2010-01-02
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Last Modified: 2013-12-01
Hi,
I am trying to install a new GeForce GT240 in my Inspiron 530 with Windows 7 (upgrade from Vista).  I uninstalled the Intel GMA  driver/software that came with it, powered down, installed the new card and powered up.  Then I proceeded to install the software provided by EVGA.  The installation ran, then asked for a reboot.  On reboot, POST went by, Windows logo came up and then the screen went black.
I have tried several different steps to get this to work.  Remove card, uninstall software, go to EVGA download latest driver, re-install - same results.  Event log doesn't provide any insight into the driver load problem.
Next, I rebuilt the computer from with Vista Home Premium with SPs, without Dell drivers, and upgraded to Windows 7.  The driver install did the same thing again.
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Question by:GillfB
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15 Comments
 
LVL 9

Expert Comment

by:Sean Meyer
ID: 26162862
I ran into this problem all the time in Vista with video cards.  I was eventually pointed to a tool by the video card manufacturers support staff.

Driver Sweeper.
http://www.guru3d.com/category/driversweeper/

It will clean out what needs to be gone in order to get a good video card install.  I think I had to run it from safe mode to get it cleaned correctly.
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Author Comment

by:GillfB
ID: 26163084
Thanks Army,
I'll give that a try.
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LVL 14

Expert Comment

by:arixsin
ID: 26163156
Sounds like you need to make an adjustment to the BIOS to specify which video interface is the primary.  It sounds like it is defaulting to the internal (Intel) graphics and that is why is goes blank like that.

Poke through the settings until you can specify that the AGP or PCI-E interface is the primary video interface.
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LVL 22

Expert Comment

by:senad
ID: 26163158
However,I would suggest you back your stuff and do a clean install of Windows 7.
There are a lot of issues encountered with Vista upgrade that troubleshooting
them is a painstaking process which at the end in 99% cases end up in a clean install.
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LVL 14

Expert Comment

by:arixsin
ID: 26163252
Here is how to do a full install with an upgrade license/media:

http://www.winsupersite.com/win7/clean_install_upgrade_media.asp
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Author Comment

by:GillfB
ID: 26163370
Army,
The Driver Sweeper didn't help and I did run it in safe mode.  I also downloaded the latest driver from EVGA - no luck.
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Author Comment

by:GillfB
ID: 26163385
Arixsin, My AwardBIOS gives me the option to set "Init Display First" to PCIEx or PCI Slot.  It was already set to PCIEx.  I can't find any other options in the CMOS for display.
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LVL 22

Expert Comment

by:senad
ID: 26163394
remember one thing : Your settings worked in Vista so an upgrade does not mess your BIOS.The issue is in the current installation...
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Author Comment

by:GillfB
ID: 26163414
All,
I wish I had thought of installing the drivers on Vista to see if it would work there.  I like the idea of installing Win 7 clean but from a troubleshooting standpoint should I try loading XP to see if the card will work?
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LVL 22

Expert Comment

by:senad
ID: 26163456
No harm in trying....
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LVL 9

Expert Comment

by:Sean Meyer
ID: 26163692
You remove all video drivers found by sweeper. Then reboot. Try the original disk which came with the card.
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Author Comment

by:GillfB
ID: 26165571
It appears that my card is defective.  I just completed a Win XP build with drivers and service packs.  Then I installed the EVGA driver and reboot the login screen comes up with odd bands and colors on the screen.  The text is readable.
I am going to get the card replaced.
Thank you all for assistance.
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Accepted Solution

by:
GillfB earned 0 total points
ID: 26190580
While attempting to get an RMA from EVGA, they suggested removing RAM from the system.  When purchasing the Inspiron we upgraded  RAM from 2GB to 3GB.  Dell sent 1 GB upgrade from different mfg than the 2 x 1GB DIMM installed.  When I removed the 2 x 512 DIMM it started working.

I don't understand this but it worked?!  I don't know what I'll do when I want to upgrade the RAM.
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LVL 14

Expert Comment

by:arixsin
ID: 26194961
If you figured it out on your own, why are you giving full points to ArmyGroo?
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Author Comment

by:GillfB
ID: 26199272
When I went to close out it, it implied that I had to award points to an Expert vs. my own response.  I arbitrarily chose AmryGroo because he was the first responder.
I'm not sure how I am supposed to award this and have my solution flagged.
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