Original Photoshop Files

I'm working with a graphic designer and I've asked her to send over the original files from the website she designed so that if we need to make changes we don't need to ask her every time. Each time she sends me a file with all the layers combined into one. She claims that she doesn't know how to send the file with all of the layers. Is there something basic that she's doing wrong? What can she do different in order to include all of the layers?
agnassocAsked:
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guateconexionCommented:
Simply make sure layers is checked in the Save As dialog box and save the file.
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Philip_SparkCommented:
She needs to send the file as a .psd file that's all.
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agnassocAuthor Commented:
She was sending as PSD but it turned all of the layers into one layer and I'm not able to view and edit the various layers.
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Philip_SparkCommented:
Make sure she does as guateconexion: suggested.
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TomeeboyCommented:
Unless this person has confirmed to you that there ARE layers when they work on the file, I suppose it's possible that they simply don't know how to use layers and have created their design as one flat image.  It's also possible the design was originally created with layers and they have since flattened the image and saved over the original.  Both of these would be highly unlikely, though, if this person is an actual professional graphic designer (which would also make it very unlikely that they don't know how to properly save a PSD with layers).

Another explanation may be that the person thinks they are protecting their 'trade secrets' or future business, and doesn't want somebody having a layered version of their entire web site design.  If they are indeed an actual design professional, then I would say this might be the most likely scenario.  This is a common dilemma for graphic designers, as once they give somebody their entire layered design, it's a lot easier for the client to cut them out of the picture and make future modifications/updates themselves.
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guateconexionCommented:
I agree with tomeeboy that the most likely scenario is that she is protecting herself and so does not want to send the layered file. Possibly with future projects, you could have this clear from the beginning that you want the original, layered files and they could adjust fees accordingly. This is a sore point for many graphic designers, however, as far as I'm concerned, you paid their fees and so you are the owner of the content.
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guateconexionCommented:
I've done various graphic design projects, so I'm, in a sense, killing myself by saying this.
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guateconexionCommented:
In the newer versions of Photoshop, you can preserve layer information in tif and pdf formats as well, so unless she has a glitch in here photoshop installation, there should be no reason why she can't send the layered files.
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qwerty021600Commented:
u cannot unlock different layers in photoshop,.
Instead tell her to open the PSD file before sending it to you.. so that there should be different layers for the each task done..

And if she can't then suggest her how to do it either using Tomeeboy suggestion or guateconexion's one.
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