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ASA 5505 Firewall stopped Working

Over the weekend we moved our servers to a new room and all worked fine except for the Cisco ASA5505 as we can no longer connect to the internet.

All of the connections were put back in the same place on the server and the appliance, LAN Switch to ethernet port on the applicance, external connection to the ethernet ports on the applicance, console to the server, power etc.   I have both restated the server and the appliance.

The box was setup by an external cisco consultant whom I cannot get hold of.  Any assitance would be greatly appreciated.  
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garethstevens25
Asked:
garethstevens25
1 Solution
 
neuromancerxyzCommented:
Can you let us know with a brief diagram how the connection were and how it was changed to.

So you also say that you have reverted back the setup right ?

can you provide the configuration of the firewall ?
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Istvan KalmarCommented:
what show the ASA log?
sh arp
sh route ?




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garethstevens25Author Commented:
The connections were not changed, other than  a repatch of the floorbox.   Reverted the connection to previous.  I dont have access to the configuration of the firewall but I do have access to the server console.  Is there a way to connect to the box and to test the connections i.e. ping the outside world etc?
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garethstevens25Author Commented:
How do I get the ASA log?
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Istvan KalmarCommented:
telnet ssh or browse the ASA ip address
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garethstevens25Author Commented:
Sorry can you be a bit more descriptive, I have a telnet client open and tried to open <ip address> but it would not connect.
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Istvan KalmarCommented:
ssh?

do you have administrator password??
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garethstevens25Author Commented:
Is this different to the domain admin password, I have that.  Not sure what you mean by SSH
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garethstevens25Author Commented:
Found it was a cable issue!!  Thanks for you help
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sarit2002Commented:
garethstevens25, sorry for the frustration that you have gone through. Now a few questions to help me in troubleshooting your problem.

1.) Do you know the internal (LAN) IP of the ASA?  It should be the same as your DHCP default gateway. Go to command prompt and ping the default gateway IP. You should get 4 replies. If you get request timed out or destination unreachable then it means there is a problem with the connections on the device.

2.) Do you know the outside IP of the ASA? If not ask you ISP if they can reach your firewall (ASA)

Get me this info and then we will find where the problem is.
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