Outlook 2007 Global Address List not available while connected with Exchange 2007 via RPC

Posted on 2010-01-04
Last Modified: 2012-05-08

Users are connected via RPC to the EX2007 and mail is working perfect. When they want to open the Global Address List there is an error "Outlook needs to be connected in online modus".

When users are connected in the LAN everything is working perfect.

Any idea, where to start with resolving this problem?
Question by:oidualc61
    LVL 3

    Expert Comment

    do you mean to say outlook in cached mode. If so then you have to configure offline address book and download it on your outlook client  so that global address list will be available to you even when clients are offline.
    LVL 74

    Accepted Solution

    do you have an autodiscover A record configured in your External DNS?
    If not then you need one and this is why it's not working.

    The should point to the same IP address as your OWA record does.

    Author Comment


    yes the clients are in cached mode, and when I try to download the address list the following error occurs:

    Fehler (0x8004010F) beim Ausführen der Aufgabe "Microsoft Exchange": "Fehler beim Vorgang. Ein Objekt kann nicht gefunden werden."

    It's in German ;-)
    LVL 74

    Expert Comment

    by:Glen Knight
    This is because you don't have autodiscover configured correctly.

    Author Comment


    Any suggestion where I can find the informations to configure autodiscovery in the correct way?


    Author Comment


    I have not seen your comment on autodiscovery above, I will check the autodiscovery on the external DNS.

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