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SCCM 2007 Software install fails

hi,

When i run a software install from SCCM the install works when the user has local admin rights, but if they dont fails.

On the options for programs i have it set in Enviroment to "Run with administraive rights".

Thanks for any advice
0
stebennettsjb
Asked:
stebennettsjb
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1 Solution
 
NJComputerNetworksCommented:
Do you know what the failure is?  Does the advertisement not start the program?  or does the program start and fails to install?

Is there an error in the Event Viewer of the client machine?

Check the Status reports for the advertisement to see if the advertisement gets started..
0
 
Adam LeinssCommented:
If you look at execmgr.log in C:\windows\system32\ccm\logs on the PCs that it fails on, what does it show?
0
 
stebennettsjbAuthor Commented:
Hi think this has the right bit in it but i cant see what it means.  sorry if ive copied to much..



<![LOG[Policy arrived for parent package IWM00014 program Project 2007]LOG]!><time="13:16:08.437+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2100" file="execreqmgr.cpp:6451">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistProgramOfferReceivedEvent
{
      AdvertisementId = "IWM20011";
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218131608.718000+000";
      MachineName = "IT1299";
      ProcessID = 456;
      SiteCode = "IWM";
      ThreadID = 2100;
};
]LOG]!><time="13:16:08.718+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2100" file="event.cpp:525">
<![LOG[Requesting content from CAS for package IWM00014 version 1]LOG]!><time="13:16:10.593+000" date="12-18-2009" component="execmgr" context="" type="1" thread="3396" file="contentaccesshelper.cpp:138">
<![LOG[Successfully created a content request handle {CAC58521-09E0-4E5B-9D2B-BC7CA68FA5C8} for the package IWM00014 version 1]LOG]!><time="13:16:11.484+000" date="12-18-2009" component="execmgr" context="" type="1" thread="3396" file="contentaccesshelper.cpp:216">
<![LOG[Program Project 2007 change to state STATE_ADVANCED_DOWNLOAD content in progress]LOG]!><time="13:16:11.484+000" date="12-18-2009" component="execmgr" context="" type="2" thread="3396" file="executionrequest.cpp:3670">
<![LOG[Execution Request for package IWM00014 program Project 2007 state change from NotExist to AdvancedDownload]LOG]!><time="13:16:11.484+000" date="12-18-2009" component="execmgr" context="" type="1" thread="3396" file="executionrequest.cpp:488">
<![LOG[Mandatory execution requested for program Project 2007 and advertisement IWM20011]LOG]!><time="13:16:11.515+000" date="12-18-2009" component="execmgr" context="" type="1" thread="532" file="execreqmgr.cpp:3317">
<![LOG[Creating mandatory request for advert IWM20011, program Project 2007, package IWM00014]LOG]!><time="13:16:11.515+000" date="12-18-2009" component="execmgr" context="" type="1" thread="532" file="execreqmgr.cpp:3440">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistWaitingContentEvent
{
      AdvertisementId = "IWM20011";
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218131612.296000+000";
      MachineName = "IT1299";
      PackageName = "IWM00014";
      PackageVersion = "1";
      ProcessID = 456;
      ProgramName = "Project 2007";
      SiteCode = "IWM";
      ThreadID = 532;
};
]LOG]!><time="13:16:12.312+000" date="12-18-2009" component="execmgr" context="" type="1" thread="532" file="event.cpp:525">
<![LOG[Successfully raised SoftDistWaitingContentEvent event for program Project 2007]LOG]!><time="13:16:12.312+000" date="12-18-2009" component="execmgr" context="" type="1" thread="532" file="executionrequest.cpp:2623">
<![LOG[Execution Request for package IWM00014 program Project 2007 state change from WaitingDependency to WaitingContent]LOG]!><time="13:16:12.312+000" date="12-18-2009" component="execmgr" context="" type="1" thread="532" file="executionrequest.cpp:488">
<![LOG[OnContentAvailable program Project 2007 NOT available, 0x80091007]LOG]!><time="13:17:57.640+000" date="12-18-2009" component="execmgr" context="" type="3" thread="3284" file="executionrequest.cpp:4811">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistAdvertHashMismatchEvent
{
      AdvertisementId = "IWM20011";
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218131757.750000+000";
      MachineName = "IT1299";
      PackageName = "IWM00014";
      ProcessID = 456;
      ProgramName = "Project 2007";
      SiteCode = "IWM";
      ThreadID = 3284;
};
]LOG]!><time="13:17:57.765+000" date="12-18-2009" component="execmgr" context="" type="1" thread="3284" file="event.cpp:525">
<![LOG[Fatal error 0x80008602 enountered for program Project 2007. This program will not retry.]LOG]!><time="13:17:57.875+000" date="12-18-2009" component="execmgr" context="" type="1" thread="3284" file="executionrequest.cpp:3477">
<![LOG[Policy is updated for Program: Project 2007, Package: IWM00014, Advert: IWM20011]LOG]!><time="15:29:53.875+000" date="12-18-2009" component="execmgr" context="" type="1" thread="500" file="execreqmgr.cpp:6706">
<![LOG[Policy deleted for advertisement IWM20011 package IWM00014 program Project 2007]LOG]!><time="16:39:01.328+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2948" file="execreqmgr.cpp:6519">
<![LOG[Requesting content from CAS for package IWM00014 version 1]LOG]!><time="16:39:03.546+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2472" file="contentaccesshelper.cpp:138">
<![LOG[Successfully created a content request handle {5831CABC-3A6F-437F-9D8F-D2A698C48BEB} for the package IWM00014 version 1]LOG]!><time="16:39:04.281+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2472" file="contentaccesshelper.cpp:216">
<![LOG[Program Project 2007 change to state STATE_ADVANCED_DOWNLOAD content in progress]LOG]!><time="16:39:04.312+000" date="12-18-2009" component="execmgr" context="" type="2" thread="2472" file="executionrequest.cpp:3670">
<![LOG[Execution Request for package IWM00014 program Project 2007 state change from NotExist to AdvancedDownload]LOG]!><time="16:39:04.312+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2472" file="executionrequest.cpp:488">
<![LOG[Mandatory execution requested for program Project 2007 and advertisement IWM20013]LOG]!><time="16:39:04.359+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2472" file="execreqmgr.cpp:3317">
<![LOG[Creating mandatory request for advert IWM20013, program Project 2007, package IWM00014]LOG]!><time="16:39:06.453+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2472" file="execreqmgr.cpp:3440">
<![LOG[Policy arrived for parent package IWM00014 program Project 2007]LOG]!><time="16:39:06.671+000" date="12-18-2009" component="execmgr" context="" type="1" thread="1820" file="execreqmgr.cpp:6451">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistProgramOfferReceivedEvent
{
      AdvertisementId = "IWM20013";
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218163906.781000+000";
      MachineName = "IT1299";
      ProcessID = 456;
      SiteCode = "IWM";
      ThreadID = 1820;
};
]LOG]!><time="16:39:06.781+000" date="12-18-2009" component="execmgr" context="" type="1" thread="1820" file="event.cpp:525">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistWaitingContentEvent
{
      AdvertisementId = "IWM20013";
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218163907.437000+000";
      MachineName = "IT1299";
      PackageName = "IWM00014";
      PackageVersion = "1";
      ProcessID = 456;
      ProgramName = "Project 2007";
      SiteCode = "IWM";
      ThreadID = 2472;
};
]LOG]!><time="16:39:07.453+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2472" file="event.cpp:525">
<![LOG[Successfully raised SoftDistWaitingContentEvent event for program Project 2007]LOG]!><time="16:39:07.484+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2472" file="executionrequest.cpp:2623">
<![LOG[Execution Request for package IWM00014 program Project 2007 state change from WaitingDependency to WaitingContent]LOG]!><time="16:39:07.484+000" date="12-18-2009" component="execmgr" context="" type="1" thread="2472" file="executionrequest.cpp:488">
<![LOG[OnContentAvailable program Project 2007 NOT available, 0x80091007]LOG]!><time="16:40:34.453+000" date="12-18-2009" component="execmgr" context="" type="3" thread="3520" file="executionrequest.cpp:4811">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistAdvertHashMismatchEvent
{
      AdvertisementId = "IWM20013";
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218164034.515000+000";
      MachineName = "IT1299";
      PackageName = "IWM00014";
      ProcessID = 456;
      ProgramName = "Project 2007";
      SiteCode = "IWM";
      ThreadID = 3520;
};
]LOG]!><time="16:40:34.531+000" date="12-18-2009" component="execmgr" context="" type="1" thread="3520" file="event.cpp:525">
<![LOG[Fatal error 0x80008602 enountered for program Project 2007. This program will not retry.]LOG]!><time="16:40:34.656+000" date="12-18-2009" component="execmgr" context="" type="1" thread="3520" file="executionrequest.cpp:3477">
<![LOG[The user has logged off.]LOG]!><time="16:55:26.406+000" date="12-18-2009" component="execmgr" context="" type="1" thread="3084" file="execreqmgr.cpp:4761">
<![LOG[Failed to open to WMI namespace '\\.\root\ccm\Policy\Machine' (8007045b)]LOG]!><time="16:55:44.750+000" date="12-18-2009" component="execmgr" context="" type="3" thread="2804" file="wminamespace.cpp:231">
<![LOG[Failed to ConnectSettings for ICcmPolicyAgent in CSoftDistPolicyNamespace::ConnectToNamespace]LOG]!><time="16:55:44.750+000" date="12-18-2009" component="execmgr" context="" type="3" thread="2804" file="softdistpolicy.cpp:3122">
<![LOG[Failed to ConnectToNamespace in CSoftDistPolicyNamespace::GetMachinePolicy]LOG]!><time="16:55:44.750+000" date="12-18-2009" component="execmgr" context="" type="3" thread="2804" file="softdistpolicy.cpp:3233">
<![LOG[Failed to connect to machine policy name space. 0x8007045b]LOG]!><time="16:55:44.750+000" date="12-18-2009" component="execmgr" context="" type="2" thread="2804" file="softdistpolicy.cpp:2365">
<![LOG[Failed to connect to user policy name space]LOG]!><time="16:55:44.750+000" date="12-18-2009" component="execmgr" context="" type="2" thread="2804" file="softdistpolicy.cpp:2380">
<![LOG[CSoftwareDistPolicyMgr::GetSWDistSiteSettings failed to connect to machine namespace]LOG]!><time="16:55:44.750+000" date="12-18-2009" component="execmgr" context="" type="3" thread="2804" file="softdistpolicy.cpp:1288">
<![LOG[Failed to instantiate UI Server {C2F23AE4-82D8-456F-A4AF-A2655D8CA726} with error 8000401a]LOG]!><time="16:55:44.796+000" date="12-18-2009" component="execmgr" context="" type="3" thread="2804" file="uieventgenerator.cpp:158">
<![LOG[Failed to instantiate UI Server 2 {E8425D59-451B-4978-A2AB-641470EB7C02} with error 8000401a]LOG]!><time="16:55:44.875+000" date="12-18-2009" component="execmgr" context="" type="3" thread="2804" file="uieventgenerator.cpp:216">
<![LOG[Failed to instantiate Updates UI Server {2D023958-73D0-4542-8AD6-9A507364F70E} with error 8000401a]LOG]!><time="16:55:44.875+000" date="12-18-2009" component="execmgr" context="" type="3" thread="2804" file="uieventgenerator.cpp:273">
<![LOG[Failed to instantiate VApp UI Server {00AAB372-0D6D-4976-B5F5-9BC7605E30BB} with error 0x8000401A]LOG]!><time="16:55:44.890+000" date="12-18-2009" component="execmgr" context="" type="3" thread="2804" file="uieventgenerator.cpp:332">
<![LOG[Policy is updated for Program: Project 2007, Package: IWM00014, Advert: IWM20013]LOG]!><time="10:45:39.687+000" date="12-21-2009" component="execmgr" context="" type="1" thread="1880" file="execreqmgr.cpp:6706">
<![LOG[Mandatory execution requested for program Per-system attended and advertisement IWM20014]LOG]!><time="10:45:39.703+000" date="12-21-2009" component="execmgr" context="" type="1" thread="1244" file="execreqmgr.cpp:3317">
<![LOG[Creating mandatory request for advert IWM20014, program Per-system attended, package IWM0000A]LOG]!><time="10:45:39.718+000" date="12-21-2009" component="execmgr" context="" type="1" thread="1244" file="execreqmgr.cpp:3440">
<![LOG[CExecutionRequest::Service Windows Manager has allowed us to run.]LOG]!><time="10:45:41.015+000" date="12-21-2009" component="execmgr" context="" type="1" thread="1244" file="executionrequest.cpp:3071">
<![LOG[Execution Request for package IWM0000A program Per-system attended state change from NotExist to NotifyExecution]LOG]!><time="10:45:41.015+000" date="12-21-2009" component="execmgr" context="" type="1" thread="1244" file="executionrequest.cpp:488">
<![LOG[Notify user mandatory program Per-system attended is about to run]LOG]!><time="10:45:41.031+000" date="12-21-2009" component="execmgr" context="" type="1" thread="1244" file="executionrequest.cpp:3112">
<![LOG[Policy arrived for parent package IWM0000A program Per-system attended]LOG]!><time="10:45:41.125+000" date="12-21-2009" component="execmgr" context="" type="1" thread="1780" file="execreqmgr.cpp:6451">
0
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stebennettsjbAuthor Commented:
Looking at the Status of the advertisement the "Last Status Message Name" says

Program failed (download failed - content mismatch

Ive tried some other programs that seem to work but out of say 200 50 fail with the error

Program failed (download failed) or Program failed (no content)


0
 
NJComputerNetworksCommented:
A few things you can try...

1) In the SCCM console, find your package and go to the Distribution Points, UPDATE DISTRIBUTION POINTS... this will refresh the package content.

2) Are you choosing download and execute or run over the network in the ADVERTISEMENT ADVANCED settings?  Maybe try download and execute if you can... this forces the client to download the entire package before running it.

Also, you can check the CAS.log , ContentTransferManager.log, DataTransferService.log
, locationservices.log on the client

Listing of SCCM client log files:  http://technet.microsoft.com/en-us/library/bb892800.aspx
0
 
stebennettsjbAuthor Commented:
Hi NJC,

1; ive ran it succefully on my machine after it failed on the test machine (would it still be worth doing it)

2: im using run over the network, i will try changing it though.

thanks for the link on client logs :) sadly it still doesnt really make any sense to me

example from the DataTransferManager.log.

This is the only bit i can see relating to it
<![LOG[DTSJob {92F364F0-A2F6-4354-B4B1-FCCF274166CF} created to download from 'http://TEST.LOCAL/SMS_MP/.sms_pol?IWM20013-IWM00014-19013BCB.1_00' to 'C:\WINDOWS\system32\CCM\Temp\{5820BAE9-B27A-4D2A-9D4D-F67A063987AB}.tmp'.]LOG]!><time="16:36:52.984+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="2128" file="datatransferservice.cpp:178">
<![LOG[DTSJob {92F364F0-A2F6-4354-B4B1-FCCF274166CF} in state 'PendingDownload'.]LOG]!><time="16:36:52.984+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="2472" file="dtsjob.h:116">
<![LOG[DTSJob {92F364F0-A2F6-4354-B4B1-FCCF274166CF} in state 'DownloadingData'.]LOG]!><time="16:36:55.765+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="448" file="dtsjob.h:116">
<![LOG[DTSJob {92F364F0-A2F6-4354-B4B1-FCCF274166CF} in state 'RetrievedData'.]LOG]!><time="16:36:57.421+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="1820" file="dtsjob.h:116">
<![LOG[DTSJob {92F364F0-A2F6-4354-B4B1-FCCF274166CF} successfully completed download.]LOG]!><time="16:36:57.437+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="1820" file="dtsjob.cpp:2648">
<![LOG[DTSJob {92F364F0-A2F6-4354-B4B1-FCCF274166CF} in state 'NotifiedComplete'.]LOG]!><time="16:36:57.531+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="448" file="dtsjob.h:116">
<![LOG[DTS job {92F364F0-A2F6-4354-B4B1-FCCF274166CF} has completed:
      Status : SUCCESS
      Start time : 12/18/2009 16:36:52
      Completion time : 12/18/2009 16:36:57
      Elapsed time : 4 seconds]LOG]!><time="16:36:57.546+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="448" file="util.cpp:2088">
<![LOG[UpdateURLWithTransportSettings(): OLD URL - http://TEST.LOCAL/SMS_DP_SMSPKGD$/IWM00014]LOG]!><time="16:39:06.671+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="2128" file="ccmutillib.cpp:1732">
<![LOG[UpdateURLWithTransportSettings(): NEW URL - http://TEST.LOCAL:80/SMS_DP_SMSPKGD$/IWM00014]LOG]!><time="16:39:06.671+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="2128" file="ccmutillib.cpp:1744">
<![LOG[DTSJob {D0174198-67D3-48DF-B8FD-E0234911102A} in state 'DownloadingManifest'.]LOG]!><time="16:39:07.156+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="2008" file="dtsjob.h:116">
<![LOG[DTSJob {D0174198-67D3-48DF-B8FD-E0234911102A} created to download from 'http://TEST.LOCAL/SMS_DP_SMSPKGD$/IWM00014' to 'C:\WINDOWS\system32\CCM\Cache\IWM00014.1.System'.]LOG]!><time="16:39:07.156+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="2128" file="datatransferservice.cpp:178">
<![LOG[Raising event:

instance of CCM_CcmHttp_Status
{
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218163910.718000+000";
      HostName = "TEST.LOCAL";
      HRESULT = "0x00000000";
      ProcessID = 456;
      StatusCode = 0;
      ThreadID = 2008;
};
]LOG]!><time="16:39:10.718+000" date="12-18-2009" component="DataTransferService" context="" type="1" thread="2008" file="event.cpp:525">
0
 
stebennettsjbAuthor Commented:
this looks mildly useful.. i take it means that it downloaded the content but its not matching the orginal version.

<![LOG[Location update from CTM for content IWM00014.1 and request {CAC58521-09E0-4E5B-9D2B-BC7CA68FA5C8}]LOG]!><time="13:16:12.953+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2068" file="downloadcontentrequest.cpp:969">
<![LOG[Download location found 0 - http://TEST.LOCAL/SMS_DP_SMSPKGD$/IWM00014/]LOG]!><time="13:16:12.953+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2068" file="downloadcontentrequest.cpp:977">
<![LOG[Download location found 1 - \\TEST.LOCAL\SMSPKGD$\IWM00014\]LOG]!><time="13:16:12.953+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2068" file="downloadcontentrequest.cpp:977">
<![LOG[Download request only, ignoring location update]LOG]!><time="13:16:12.953+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2068" file="downloadcontentrequest.cpp:983">
<![LOG[Download started for content IWM00014.1]LOG]!><time="13:16:13.234+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2068" file="downloadmanager.cpp:996">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistDownloadStartedEvent
{
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218131613.265000+000";
      MachineName = "IT1299";
      PackageId = "IWM00014";
      PackageName = "IWM00014";
      PackageVersion = "1";
      ProcessID = 456;
      SiteCode = "IWM";
      ThreadID = 2068;
};
]LOG]!><time="13:16:13.281+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2068" file="event.cpp:525">
<![LOG[Download completed for content IWM00014.1 under context System]LOG]!><time="13:17:08.640+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="3284" file="contentaccessservice.cpp:1680">
<![LOG[Hash does not match expected 32780:1:C2B7D5C2AFBB72B3EE37E1A62C518400BE262762EE915E83AB3B28C3D05F143A, actual 7CFED39BA77D41F1D94484F3CE0C20EA6B6746048AE95AE869C4F2A34E17B20A]LOG]!><time="13:17:57.312+000" date="12-18-2009" component="ContentAccess" context="" type="3" thread="3284" file="contentaccessservice.cpp:1881">
<![LOG[Hash matching failed.]LOG]!><time="13:17:57.312+000" date="12-18-2009" component="ContentAccess" context="" type="3" thread="3284" file="contentaccessservice.cpp:1903">
<![LOG[Download failed for content IWM00014.1 under context System, error 0x80091007]LOG]!><time="13:17:57.312+000" date="12-18-2009" component="ContentAccess" context="" type="2" thread="3284" file="contentaccessservice.cpp:2144">
<![LOG[Download failed for download request {CAC58521-09E0-4E5B-9D2B-BC7CA68FA5C8}]LOG]!><time="13:17:57.312+000" date="12-18-2009" component="ContentAccess" context="" type="2" thread="3284" file="downloadcontentrequest.cpp:1085">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistHashMismatchEvent
{
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218131757.343000+000";
      MachineName = "IT1299";
      PackageId = "IWM00014";
      PackageName = "IWM00014";
      PackageVersion = "1";
      ProcessID = 456;
      SiteCode = "IWM";
      ThreadID = 3284;
};
]LOG]!><time="13:17:57.343+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="3284" file="event.cpp:525">
<![LOG[Successfully raised SoftDistHashMismatchEvent event.]LOG]!><time="13:17:57.359+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="3284" file="downloadmanager.cpp:939">
<![LOG[Releasing content request {CAC58521-09E0-4E5B-9D2B-BC7CA68FA5C8}]LOG]!><time="13:17:57.890+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="3284" file="contentaccessservice.cpp:1560">
<![LOG[Requesting content IWM00014.1, size(KB) 223197, under context System with priority Low]LOG]!><time="16:39:03.625+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2472" file="contentaccessservice.cpp:909">
<![LOG[Submitted CTM job {35F332DC-6DEC-4545-9973-56130A1CDC33} to download Content IWM00014.1 under context System]LOG]!><time="16:39:04.171+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2472" file="downloadmanager.cpp:568">
<![LOG[Successfully created download  request {5831CABC-3A6F-437F-9D8F-D2A698C48BEB} for content IWM00014.1]LOG]!><time="16:39:04.281+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2472" file="downloadcontentrequest.cpp:804">
<![LOG[Location update from CTM for content IWM00014.1 and request {5831CABC-3A6F-437F-9D8F-D2A698C48BEB}]LOG]!><time="16:39:06.578+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2008" file="downloadcontentrequest.cpp:969">
<![LOG[Download location found 0 - http://TEST.LOCAL/SMS_DP_SMSPKGD$/IWM00014/]LOG]!><time="16:39:06.578+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2008" file="downloadcontentrequest.cpp:977">
<![LOG[Download location found 1 - \\TEST.LOCAL\SMSPKGD$\IWM00014\]LOG]!><time="16:39:06.578+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2008" file="downloadcontentrequest.cpp:977">
<![LOG[Download request only, ignoring location update]LOG]!><time="16:39:06.578+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2008" file="downloadcontentrequest.cpp:983">
<![LOG[Download started for content IWM00014.1]LOG]!><time="16:39:07.406+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2128" file="downloadmanager.cpp:996">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistDownloadStartedEvent
{
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218163907.437000+000";
      MachineName = "IT1299";
      PackageId = "IWM00014";
      PackageName = "IWM00014";
      PackageVersion = "1";
      ProcessID = 456;
      SiteCode = "IWM";
      ThreadID = 2128;
};
]LOG]!><time="16:39:07.453+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="2128" file="event.cpp:525">
<![LOG[Download completed for content IWM00014.1 under context System]LOG]!><time="16:40:03.343+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="3520" file="contentaccessservice.cpp:1680">
<![LOG[Hash does not match expected 32780:1:C2B7D5C2AFBB72B3EE37E1A62C518400BE262762EE915E83AB3B28C3D05F143A, actual 7CFED39BA77D41F1D94484F3CE0C20EA6B6746048AE95AE869C4F2A34E17B20A]LOG]!><time="16:40:34.093+000" date="12-18-2009" component="ContentAccess" context="" type="3" thread="3520" file="contentaccessservice.cpp:1881">
<![LOG[Hash matching failed.]LOG]!><time="16:40:34.093+000" date="12-18-2009" component="ContentAccess" context="" type="3" thread="3520" file="contentaccessservice.cpp:1903">
<![LOG[Download failed for content IWM00014.1 under context System, error 0x80091007]LOG]!><time="16:40:34.093+000" date="12-18-2009" component="ContentAccess" context="" type="2" thread="3520" file="contentaccessservice.cpp:2144">
<![LOG[Download failed for download request {5831CABC-3A6F-437F-9D8F-D2A698C48BEB}]LOG]!><time="16:40:34.093+000" date="12-18-2009" component="ContentAccess" context="" type="2" thread="3520" file="downloadcontentrequest.cpp:1085">
<![LOG[Raising event:
[SMS_CodePage(850), SMS_LocaleID(2057)]
instance of SoftDistHashMismatchEvent
{
      ClientID = "GUID:67613AA7-C1B0-494C-90F5-437F9C18C255";
      DateTime = "20091218164034.125000+000";
      MachineName = "IT1299";
      PackageId = "IWM00014";
      PackageName = "IWM00014";
      PackageVersion = "1";
      ProcessID = 456;
      SiteCode = "IWM";
      ThreadID = 3520;
};
]LOG]!><time="16:40:34.140+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="3520" file="event.cpp:525">
<![LOG[Successfully raised SoftDistHashMismatchEvent event.]LOG]!><time="16:40:34.140+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="3520" file="downloadmanager.cpp:939">
<![LOG[Releasing content request {5831CABC-3A6F-437F-9D8F-D2A698C48BEB}]LOG]!><time="16:40:34.656+000" date="12-18-2009" component="ContentAccess" context="" type="1" thread="3520" file="contentaccessservice.cpp:1560">
<![LOG[GetLogonUserSid failed at GetTokenSids 0x800704dd]LOG]!><time="16:51:39.296+000" date="12-22-2009" component="ContentAccess" context="" type="2" thread="4820" file="contentaccessservice.cpp:202">
0
 
NJComputerNetworksCommented:
This DataTransferManager.log seems to be from the working client... or it s regarding a different package that is using download and execute method...  I don't see a problem in this log...

0
 
NJComputerNetworksCommented:
I just saw your second log... yes, I would UPDATE DISTRIBUTION POINTS and restart the CLIENT AGENT service on the client...  Wait 10 minutes and try again...
0
 
Adam LeinssCommented:
Generally, when you have software hashing problems, the original program directory was updated, but the distribution points were not, so there is a hash mismatch.
In this case you can:
a. Change the program behavior so it runs right from the DP and doesn't download to the client first
b. Re-create the package which will give it a new ID and since it's new, the DP and program source should be identical
I would try NJ's suggestion first and just force an update of the DPs through the console to see if that clears it up.
0
 
stebennettsjbAuthor Commented:
Hi all, sorry for the delay in getting back. got side tracked by other things sadly.

Update on problem.

1: Its NOT related to User local permissions like i orginal thought.

2: I can install a product from SCCM if its to one user.

3: i cannot install product from SCCM if its to multiple users.

For installing to multiple users i have tried Downloading the install to the machine and installing from server (preffered method)

Single installs were done via install from server.

When the installs fail. i get this info

  2/22/2010 3:39:32 PM   Accepted   Program received   10002   182700  
  2/22/2010 3:39:32 PM   Waiting   Waiting for content   10035   182701  
  3/3/2010 3:11:44 PM   Failed   Program failed (download failed)   10053   189763  

Tried a single install AFTER this so it is working.

After doing a single install i tried again to install to mulitple clients (only 4 each time for multiple installs) i got the same error.

The single install was done on one of the machines in the multiple install attempts.

Any ideas. :(




0
 
stebennettsjbAuthor Commented:
Hi all any one have any ideas?

finally got back to trying to fix it created a brand new silverlight install, updated dist points after finished setting it up and ran.

Execmgr.log has this:

![LOG[Successfully created a content request handle {43DC55BA-A0E8-457D-91BE-AE559928BA87} for the package IWM00024 version 8]LOG]!><time="08:41:19.812+-60" date="06-09-2010" component="execmgr" context="" type="1" thread="2804" file="contentaccesshelper.cpp:216">
<![LOG[Execution Request for package IWM00024 program Microsoft Silverlight state change from WaitingContent to WaitingContent]LOG]!><time="08:41:19.890+-60" date="06-09-2010" component="execmgr" context="" type="1" thread="2804" file="executionrequest.cpp:488">
<![LOG[Policy is updated for Program: Microsoft Silverlight, Package: IWM00024, Advert: IWM20021]LOG]!><time="08:41:19.953+-60" date="06-09-2010" component="execmgr" context="" type="1" thread="2608" file="execreqmgr.cpp:6706">
<![LOG[Content version for program Microsoft Silverlight package IWM00024 has been changed to 8]LOG]!><time="08:41:20.000+-60" date="06-09-2010" component="execmgr" context="" type="1" thread="2608" file="executionrequest.cpp:2290">
<![LOG[Cancel content request for program Microsoft Silverlight package IWM00024 as content version has changed.]LOG]!><time="08:41:20.000+-60" date="06-09-2010" component="execmgr" context="" type="1" thread="2608" file="executionrequest.cpp:2311">
<![LOG[Requesting content from CAS for package IWM00024 version 8]LOG]!><time="08:41:20.125+-60" date="06-09-2010" component="execmgr" context="" type="1" thread="2608" file="contentaccesshelper.cpp:138">
<![LOG[Successfully created a content request handle {AE13040E-959A-4FC7-8913-965D1A2449F3} for the package IWM00024 version 8]LOG]!><time="08:41:20.171+-60" date="06-09-2010" component="execmgr" context="" type="1" thread="2608" file="contentaccesshelper.cpp:216">
<![LOG[Execution Request for package IWM00024 program Microsoft Silverlight state change from WaitingContent to WaitingContent]LOG]!><time="08:41:20.250+-60" date="06-09-2010" component="execmgr" context="" type="1" thread="2608" file="executionrequest.cpp:488">
0
 
Adam LeinssCommented:
How many distribution points do you have?  When you go into System Status>Package Status from the SCCM console and drill into the Silverlight package, what status does it show?
If you have any BITS policy defined for your clients, I would also try turning that off.  That is under Site Settings>Client Agents>Computer Client Agent>BITS tab and then set it to not configured.  Then the bandwidth will not be throttled.
0
 
stebennettsjbAuthor Commented:
We found the problem. Seems that when we activated the connect to AD part, we didnt change our boundries to match our sites. This seems to have fixed the problem.

Thanks for the help.

S
0

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