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Why is this text being altered in Outlook 2007

Outgoing and incoming e-mails are being altered on one of my customer's machines that uses Outlook 2007.
E-mails are 'changed' after sending as well as e-mails coming in will also be 'changed'.

Here are 3 examples:

"Margin Base Rate                                                          4.59 "
---The  Âs were added here where there used to be spaces

"Steve, ââ¬ÅForeââ¬Â !! à Please see important message below regarding  Family LP, à that may be effected by the à increase"
.--ââ¬ÅForeââ¬Â !! à added as well as other changes here.

Those were both e-mails that were send out; here is an example of an incoming message altered:
"In  the selection of ââ¬ÅCorporationââ¬Â has been added as entity type ââ¬Å8aââ¬Â.  The term ââ¬Åshellââ¬Â company refers to non-publicly traded corporations."

So far I have attempted the Detect and Repair option in Outlook, as well as using Total Uninstall to completly remove Office 2007 and then reinstalling the software and the problem still persists.  

Any suggestions of anything else I could look into?
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Bah10da
Asked:
Bah10da
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1 Solution
 
TafaerCommented:
I don't have an answer for you, just some things to try:

1) Try Outlook with the "/safe" switch.

2) Try a new user account.

3) Try a new e-mail account

4) Backup users' PST file and then reinstall Outlook

5) Backup and delete the following registry key HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data and possibly Normal.dot

6) This may or may not be of use to you: http://support.microsoft.com/kb/300479
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TafaerCommented:
I also forgot:

Disable any spam software that may be running.
Temporarily disable e-mail filters/filtering.
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Bah10daAuthor Commented:
Tafaer,

Thanks for the info...
Have tried all listed, SPAM filtering is with Red Condor, filtering is not done on the local computer.

Cheers
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MYCUCommented:
Instead of a new account have you tried a new Outlook profile?
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Bah10daAuthor Commented:
MYCU,

Yes, we actually uninstalled Office, then uninstalled with "Total Uninstall", then reinstalled and reconfigured. Could this be a "font" thing?

Cheers
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MYCUCommented:
What happens if you send an email in plain text format? Does the font still change?
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Bah10daAuthor Commented:
MYCU,
The problem starts on replies or forwards, html or plain text...
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MYCUCommented:
What about AV software on the computer? Could it be scanning sent and received emails?
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Bah10daAuthor Commented:
It is, but this is a network with 50 users all using the same TrendMicro network AV.
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MYCUCommented:
Could you disable that function (just for troublehsooting purposes) to see if it makes a difference?
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