Unable to Launch your application. Cannot connect to the Citrix XenApp Server.
Posted on 2010-01-04
We have one Citrix server 20 user licenses. We use Presentation Server to administer our Citrix enviroment. Version 5.2.
Internally and Externally - all users are able to login to the client and get the desktop. But when they click on an application - like WORD - the following message comes up:
Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Ctrix XenApp Server. There is no Citrix XenApp server configured on the specified address.
We just installed this new version on our server - we uninstalled our previous version and installed this one rather than upgrading. All worked for a while possibly 2 hours (?) then this started happening. First to internal users and now external users are getting the same message.
I have looked in all the Citrix logs and Event Viewer - no errors.
Does anyone know what could be our problem here?