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Cannot email from Third Party Software

I have Server 2003 Standard SP2, Exchange 2003, and Office 2003 for RDP users.
The client is a Vet and they use Cornerstone. They have 5 stations that connect straight to the program, (thick stations), and 5 stations that connect to the program via RDP, (thin stations). I have setup many different email configurations from Exchange to POP, to IMAP, and can email successfully out of Cornerstone on all of the "thick stations" but get a "cannot logon error" on all of the "thin stations" (Remote Desktop Users)...I am able to send and receive email from Outlook and Outlook Express on all stations...
Could this be a Terminal Server problem?
Any ideas?
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Bah10da
Asked:
Bah10da
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1 Solution
 
Glen KnightCommented:
You need to set your exchange server up to allow relay from the server hosting the application.  See here for how: http://msexchangeteam.com/archive/2006/12/28/432013.aspx
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Cláudio RodriguesCommented:
For sure it could be. Not all applications are Terminal Server aware.
A couple things to test/ask:
1. How did you install the app on the TS? Using Add/Remove Programs? I assume the app is installed locally on the TS.
2. Does it work properly if the user connected has administrator rights on the TS itself?

Cláudio Rodrigues
Citrix CTP
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Bah10daAuthor Commented:
Demazter, like the name...
I have setup email on Outlook to use an external POP account so I believe that this would not be the issue.

Tsmvp,
The app, Cornerstone, is installed locally on the exchange Server, it was installed by the folks at IDEXX, I am not sure how they installed...Currently I am using an external acount for POP email.
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Glen KnightCommented:
You don't send mail using POP you send using SMTP so what have you set as the SMTP server?
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Cláudio RodriguesCommented:
I am just trying to understand what exactly is installed and in use by your users that connect to the terminal server. Could you clarify?

Cláudio Rodrigues
Citrix CTP
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Bah10daAuthor Commented:
tsmvp,

5 remote desktop users to a 2003 Server Standard SP2.
They use a Veterinary program called Cornerstone for their day to day operations.
I have installed Office 2K3 Small Business on the Server.
I have configured email on all RDP users which works but not with Cornerstone.
When trying to email from within Cornerstone I get a cannot logon error.
Thanks for your time...

Cheers
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Bah10daAuthor Commented:
demazter,
I understand that, I am not using Exchange is my point...Am using Time Warner SMTP Biz Server to send...
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Cláudio RodriguesCommented:
I see. So the Cornerstone application somehow calls the email application, whatever that is. Or does it require a specific application like Microsoft Outlook or Outlook Express?
My question now is:
1. Does it work if I logon to the server using an account that has administrator rights?
2. Have you tried using Process Monitor (free tool from Microsoft) to monitor the exact point in time when you try to email from the Cornerstone application running on the TS to see what is failing?

Cláudio Rodrigues
Citrix CTP
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Bah10daAuthor Commented:
Cornerstone does need Outlook/OE to be open to send email
It does not work when signed on as admin
I have not tried the process monitor tool, I will download it and give that a try.
Thanks
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Cláudio RodriguesCommented:
But how does Cornerstone send emails? Using another application or on its own?

Cláudio Rodrigues
Citrix CTP
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Bah10daAuthor Commented:
tsmvp,

Wow, that monitor is hard to look at, bunch of stuff going on on that server...I tried to see what happens when I attempt to email but everything is moving too fast. I will try again later when there aren't as many people on it.

Cornerstone states that you can send email from Cornerstone as long as you have Exchange/POP/Imap configured and "open".

The stations that connect directly to Cornerstone, Not RDP, can send email from within the program...
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Cláudio RodriguesCommented:
I see. Also keep in mind you can filter what you see on the screen. Make sure you do that to reduce the amount of information on the screen.

Cláudio Rodrigues
Citrix CTP
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Bah10daAuthor Commented:
I get the same error with Outlook closed...
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Cláudio RodriguesCommented:
Process Monitor will give you an idea where the issue is.
What concerns me now is how Cornerstone actually sends the email. Does it use an application (external) or sends on its own? This part is not clear at all and may be the key to understand why this is not working.

Cláudio Rodrigues
Citrix CTP
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Bah10daAuthor Commented:
Cornerstone has to attach to an external email "engine" to send email. It has no options for configuring email in the program.
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Cláudio RodriguesCommented:
How does it do that? Does it use the application registered to handle the 'mailto' link on web pages for example?

Cláudio Rodrigues
Citrix CTP
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Bah10daAuthor Commented:
I am not sure but believe you are correct. Just to test, I typed mailto: in the run box and Outlook pulled up a new email message...
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