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Windows XP freezes at MUP.SYS

Microsoft Windows XP freezes at MUP.SYS and all attempts so far have failed
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user_expert
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user_expert
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1 Solution
 
sram868Commented:
1. Boot the computer from the XP CD.
2. Loaded the Recovery console, where at the prompt  type chkdsk and hit enter.
3. When the check disk operation completed the message said that a few hard disk errors were found and chkdsk utility fixed them automatically.
4. Restart the computer and windows XP loaded will be loaded successfully.
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user_expertAuthor Commented:
Thanks sram868.
My computer does not have a Recovery Console. I have an HP compaq dc 7800, it comes witha Restiore Plus but no floppy drive nor recovery console .

Any idea on how to access Recovery in that case
Thanks
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sram868Commented:
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crumleyCommented:
it's on your Windows XP Setup disk dude...and btw, I just had that problem this morning, and I'm running his solution right now...I'll tell you if it works for me :P
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Mark WebbIT ManagerCommented:
Are you using a USB keyboard and mouse?  If so, try booting with them unplugged, and then plug them back in as the rest of windows loads.  
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sram868Commented:
Sorry dude, i think i misunderstood ur question.
"My computer does not have a Recovery Console." this misguided me....sorry anyway...
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flubbsterCommented:
Boot the system and walk away. There is a very good chance that if you leave it, it will eventually boot up. This may take 2 hours or more. If and when it does boot, go into Device Manager and look for a conflict. You will most likely find one. Disable or uninstall the problem device and reboot. If it boot properly, you will need to either replace the device in question or update the driver. Sometimes a simple re-install will suffice.
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user_expertAuthor Commented:
Thanks crumley. ,
apparently I have only 2 CDs : " Microsoft XP prof. SP2" and "HP restore Plus"
Can u give more details please
Thanks.
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crumleyCommented:
The recovery console that sram868 was talking about is on your Microsoft Pro XP disc.
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crumleyCommented:
btw just finished the chkdsk scan...and the problem still remains.
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user_expertAuthor Commented:
Thank you for the info.
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matiaslCommented:
If nothing else works you could try to repair your windows installation using the xp cd.
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crumleyCommented:
dude...I tried that, it was suggested at the beginning of the thread if you'd taken the time to look. And...it doesn't work.
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matiaslCommented:
Not the recovery utility but a repair installation using the windows installer.
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx
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crumleyCommented:
ok...sorry man. I'm gonna try that right now...I have almost the same exact problem.
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user_expertAuthor Commented:
Thanks all of you. I had a software RAID that was corrupted one way or another. I sent the computer to the dealer who fixed it. However, I am going to remove the RAID to avoid such corruption in the future, certainly due to incompatibilities.
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