Two previously deleted users still appearing in BES event viewer error log

Posted on 2010-01-04
Medium Priority
Last Modified: 2012-05-08
Hi - We have BES version 4.1 running on SBS 2003. Over a month ago we deleted some users from the AD and removed the users from BES. However, the Event Viewer still logs these 2 users, see messages below. And in the BES manager it shows the total number of users as 9 yet we only have 7. How can i flush out the users from memory?
Question by:zejarra
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Author Comment

ID: 26351557
Sorry for the delay on this one but i checked the link, it requires a login , i would rather not signup - This is a tricky one to resolve because i cannot find a way to flush out the memory of the Blackberry database - maybe its stuck somewhere in the SQL Express database that BES relies on but i am not adapt at playing with that - any ideas?
LVL 12

Expert Comment

ID: 26351745
Take a backup of the database first.

Then try handheldcleanup /u
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Accepted Solution

Shekhar2cool earned 1200 total points
ID: 26352180
handheldcleanup -u command. This exectuable is located in the utility folder of the Blackberry installation folder (C:\program files\research in motion\blackberry enterprise server\utility\handheldcleanup.exe). This command cleans up the BES database of any old data needing to be purged.

Hope this works for you.

Author Comment

ID: 26352203
Thanks Shekhar2cool will give this a shot and report back

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