zejarra
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Two previously deleted users still appearing in BES event viewer error log
Hi - We have BES version 4.1 running on SBS 2003. Over a month ago we deleted some users from the AD and removed the users from BES. However, the Event Viewer still logs these 2 users, see messages below. And in the BES manager it shows the total number of users as 9 yet we only have 7. How can i flush out the users from memory?
Failed-user-event-log.JPG
BES-users-Event-log.JPG
Failed-user-event-log.JPG
BES-users-Event-log.JPG
http://kb.prismmicrosys.com/evtpass/evtPages/EventId_20154_BlackBerryMessagingAgentBLACKBERRYAgent1_60687.asp
ASKER
Sorry for the delay on this one but i checked the link, it requires a login , i would rather not signup - This is a tricky one to resolve because i cannot find a way to flush out the memory of the Blackberry database - maybe its stuck somewhere in the SQL Express database that BES relies on but i am not adapt at playing with that - any ideas?
Take a backup of the database first.
Then try handheldcleanup /u
Then try handheldcleanup /u
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ASKER
Thanks Shekhar2cool will give this a shot and report back