Sent mail from Outlook 2007 ... but it's not showing up in Sent Folder!

Posted on 2010-01-04
Last Modified: 2013-11-29
This is weird.

Using Outlook 2007 and POP3 account, I just sent two emails to a specific email address. Both appeared to be sent, but neither item appeared in the  sent items folder.

When I sent just a "test" message to that email address, though, then the item appeared in the Sent folder.
Question by:freshjuice
    LVL 22

    Accepted Solution

    Do you have any rules in place that might be interfering with that address? Confirm that message was actually received. If you can't, at least check your outbox to make sure they still aren't there.

    For that matter, make sure yo don't have any filters on your sent items that is simply blocking you from seeing everything. Try a search of your sent items if you aren't sure.
    LVL 21

    Expert Comment


    Did you check if "Save copies of messages in Sent Items folder" checked under Tools, Options, Preferences, E-mail Options.

    Otherwise there may be one of the rule causing this, check Outlook 2007 rules as well.

    Faraz H. Khan
    LVL 18

    Expert Comment

    by:Andrej Pirman
    Also, this behaviour is known to occure if you have more than 1 account configured - sent items by default fall into "Sent Items" folder of your first configured mail account tree, regardless of which account you use for sending mail out.
    LVL 28

    Expert Comment

    POP (receiving) has nothing to do with this, it's SMTP (sending).
    First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
    If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
    You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
    C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
    (Vista: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
    If you do not know how to recreate a profile:
    After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.

    Author Closing Comment

    It was an issue with rules. Thanks.

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